Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Lewis

Orlando,FL

Summary


Hardworking professional with experience in office operations, administrative support, and customer service.

Highly organized and self-motivated with excellent communication and interpersonal skills. Demonstrated

ability to prioritize tasks and meet deadlines.

Overview

7
7
years of professional experience

Work History

Consumer Experience Specialist

AdventHealth
09.2023 - Current
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Provided professional services and support in a dynamic work environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.

Internship Student

AdventHealth
05.2023 - 08.2023
  • Generated reports detailing findings and recommendations.
  • Expanded industry knowledge by conducting research and attending relevant workshops or training sessions.
  • Supported with creating project marketing materials to promote services.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Sorted, organized, and maintained files.

Medical Receptionist

Crigler Foot & Ankle Center
01.2023 - 08.2023
  • Obtained payments from patients and scanned identification and insurance cards.
  • Completed patient referrals to other medical specialists.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Increased efficiency in prescription refill requests by coordinating with pharmacies and obtaining necessary provider approvals promptly.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.

Sales Operations Associate

Jcpennys
06.2021 - 01.2023
  • Provided support to the sales team by managing CRM systems, ensuring accurate customer records and data integrity.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Front End Associate

Sam's Club
06.2017 - 06.2020
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.

Education

Bachelor of Science - Health Services Administration

University of Central Florida
Orlando, FL
08.2023

Skills

  • Scheduling
  • Team Development
  • Paperwork Processing
  • Teamwork and Collaboration
  • Problem Resolution
  • Customer satisfaction measurement
  • Computer Proficiency
  • Call center experience

Timeline

Consumer Experience Specialist

AdventHealth
09.2023 - Current

Internship Student

AdventHealth
05.2023 - 08.2023

Medical Receptionist

Crigler Foot & Ankle Center
01.2023 - 08.2023

Sales Operations Associate

Jcpennys
06.2021 - 01.2023

Front End Associate

Sam's Club
06.2017 - 06.2020

Bachelor of Science - Health Services Administration

University of Central Florida

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Vanessa Lewis