VANESSA LEWIS
Williamstown,NJ
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business. Regulatory compliance Business operations Team building Team management Communications Relationship development Problem resolution Supervision Customer service Caring and compassionate professional dedicated to engaging residents and promoting positive experiences. Eager to build a high-quality program filled with interesting and fun activities. Highly organized and goal-oriented team player with a diplomatic nature and energetic approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Activities Aide
Autumn Lake Healthcare
Ocean View, NJ
04.2024 - Current
- Monitored resident behavior during activities to ensure safety protocols were followed.
- Facilitated discussions among groups of elderly individuals on topics such as current events or health matters.
- Provided emotional support to residents when needed.
- Encouraged resident participation in arts and crafts projects.
- Provided one-on-one support to residents who needed extra assistance participating in activities.
- Helped residents participate in activities with basic and advanced mobility support.
- Kept activities spaces organized, clean and tidy.
- Upheld positive quality of life standards for residents of all ability levels.
Customer Service
GIANT
Philadelphia, PA
09.2019 - 05.2024
- Quickly responded to general questions from clients and colleagues via phone and email
- Employed by the customer service department
- Updated account information to keep customer records up to date
- Investigated and resolved service-related issues
- Processed customer adjustments to keep financial accounts in order
- Kept knowledge of store sales, payment policies, and security standards up to date
- Responded quickly to customer inquiries
- Greeted customers and assisted them with product questions, selections, and purchases, both in-store and online
- Dealt with customer complaints about products or issues with supermarket items
- Provided effective customer communication
- Clarified customer complaints to resolve product and service issues.
Customer Service
Staples
Hershey, PA
06.2016 - 08.2018
- Checked customer prices and processed sales by scanning barcodes
- Helped customers with their general problems
- Sold stamps and handled letters and packages
- Restocked inventory and coordinated with coworkers
- Figured out how much something costs
- Helped customers sign up for store loyalty programs and explained the benefits in detail
- Dealt with customer complaints about products or issues with supermarket items
- Kept an eye on customers for signs of security issues and reported them to management
- Was in charge of a customer's documents
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer.
Customer Service
Karns Foods
Hershey, PA
06.2013 - 10.2016
- Helped customers with their general problems
- Checked customer prices and processed sales by scanning barcodes
- Provided support and assistance to customers who have problems with the service
- Helped customers with their problems
- Double-checked promotions and discount policies, as well as followed up on money transfers and customer debts
- Helped customers sign up for store loyalty programs and explained the benefits in detail
- Provided customers with information about their charges
- Kept an eye on customers for signs of security issues and reported them to management
- Helped cashiers handle problems with and without customers
- Took phone calls from customers and responded to them
- Answered questions about store policies and concerns to support positive customer experiences
- Talked to customers about [Product or Service], outlined restrictions, and educated them on policies
- Received positive feedback from customers.
Education
High School -
Hershey High School
Hershey, PA06-2016
Skills
- Regulatory compliance
- Business operations
- Team building
- Team management
- Communications
- Relationship development
- Problem resolution
- Supervision
- Customer service
- Mobility Assistance
- Senior activities experience
- Relationship Building
Certification
- Certified Medication Aide July 29, 2024
Timeline
Activities Aide
Autumn Lake Healthcare
04.2024 - Current
Customer Service
GIANT
09.2019 - 05.2024
Customer Service
Staples
06.2016 - 08.2018
Customer Service
Karns Foods
06.2013 - 10.2016
High School -
Hershey High School
- Certified Medication Aide July 29, 2024
Similar Profiles
Matthew NoelMatthew Noel
LPN Charge Nurse at Autumn Lake HealthcareLPN Charge Nurse at Autumn Lake Healthcare
Rahimatu Alieu KamaraRahimatu Alieu Kamara
Geriatric Nursing Assistant at Autumn Lake HealthcareGeriatric Nursing Assistant at Autumn Lake Healthcare
Briona StreeterBriona Streeter
Activities Assistant at Autumn Lake Healthcare At RiverviewActivities Assistant at Autumn Lake Healthcare At Riverview