Vanessa Little
Millville
Summary
Passionate
secretary offering 23 years of success and experience in customer and personal service. Additional expertise includes time management, effective planning and computer literacy. Experienced Front Desk professional offering superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in computer and microsoft Word, with friendly and decisive approach to resolving challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level secretary position. Ready to help team achieve company goals.
Overview
42
42
years of professional experience
Work History
Secretary
Pleasantville Board Of Education
10.2001 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Transfer student out of schools and sending records to registration department. Students daily attendance.
Cashier
Bradlees Department Store
06.1982 - 12.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Snacks bar cashier prepping food, serving food for the buyers different varieties food. Keeping the area clean.
Cashier
Pathmark
06.1982 - 12.2000
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Supervisor
Resorts Casino & Hotel
07.1987 - 12.1998
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Hotel Supervisor under management position checking on the hotel room's being cleaned by the room attendant and heavy porter making sure they're doing the job area correctly. Communicate with the front desk for check out/check in of the hotel room.
Casual Mail Processing
U.S. Postal Service Office
11.1985 - 12.1990
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- During Christmas holiday working as causal preparing for the mail carrier.
Education
Associate of Arts - Message Therapist
Harris School of Business-Linwood NJ
Linwood, NJ06.2011
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ06.1984
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
- Document Preparation
- Calendar Management
- Confidentiality understanding
- Complex Problem-Solving
- Multi-Line Phone Systems
- Mail distribution
- Record preparation
- Microsoft Office
- Recordkeeping
- Document and File Management
- Clerical Support
- Bookkeeping
- Scheduling
Timeline
Secretary
Pleasantville Board Of Education
10.2001 - Current
Supervisor
Resorts Casino & Hotel
07.1987 - 12.1998
Casual Mail Processing
U.S. Postal Service Office
11.1985 - 12.1990
Cashier
Bradlees Department Store
06.1982 - 12.2000
Cashier
Pathmark
06.1982 - 12.2000
Associate of Arts - Message Therapist
Harris School of Business-Linwood NJ
High School Diploma -
Egg Harbor Township High School
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