Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Vanessa Lopez

St. Louis,USA

Summary

Experienced in market analysis and strategic planning, with a track record of success in a fast-paced environment. Seeking to transition into a new field to apply transferable skills. Specialized in data-driven decision-making and developing consumer engagement strategies. Committed to bringing a fresh perspective and driving impactful results in my next role.

Overview

17
years of professional experience

Work History

T-Mobile

Rural Market Manager
12.2022 - Current

Job overview

  • Responsible for driving Market growth outcomes, through increased share of households, marketing, & finding opportunities for new points of distribution within a geography that spans across a population of 900K
  • Collaborate regularly with cross-functional departments such as, customer care, government team, and business team to drive market growth
  • Partnered with Network engineering team to plan buildout for market share opportunities and network quality needs within my territory
  • Community outreach with local community leaders by mobilizing company resources and sponsorship opportunities to build Brand Exposure to support market penetration: Friday Night 5G Lights Sweepstakes, Hometown Grants, Project 10 Million
  • Analyzed competitor strategies and developed countermeasures to maintain a competitive advantage.
  • Launched 4 new points of distribution in 2024: 2 Store-in-Store, 2 Corporate-owned Retail
  • Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities producing Top talent that executes at a high level
  • Led sales team training initiatives with an emphasis on market growth & community outreach to improve performance and increase revenue generation at a regional level spanning talent across 80 stores.
  • Q4 2022 - Top 5% Award
  • Q1 2024 - Top 5% Award

T-Mobile

Rural Indirect Sales Manager
08.2021 - 11.2022

Job overview

  • Supported new corporate locations recruiting & onboarding
  • Support 4 different channels of distribution for indirect dealers: Metro, National Retail, Authorized Retail, and T-Mobile TPR
  • Strengthened existing partner dealer relationships by provide brand support in Merchandising, Operational efficiency, Promotional & new company initiative frontline roll out, customer escalations, regular communication, support, and training.
  • Partnered with business partner leaders to mitigate dealer loss and solve customer issues
  • Work with regional Call center care team to facilitate a partnership with the dealer leaders to solve customer escalations
  • Audited the operational efficiency & brand compliance of dealer teams across National Retail (Walmart), Metro, and Wireless Vision owned T-Mobile locations.

T-Mobile

Retail Store Manager / Training Store Manager
01.2018 - 01.2021

Job overview

  • Opened the first corporately owned T-Mobile store St Louis, MO
  • Established the first training store in St Louis
  • Interim District Manager for Kansas City North – 3 Months
  • Established district-wide Retail Assistant Manager development program.
  • Developed & promoted 2 team members.
  • Leadership Development Program Mentor 2019
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring, and inventory management.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customer and owning the resolution of a customer issue to ensure a positive customer experience & reduce customer churn.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products, consistent coaching and development, and side by side selling.
  • Collaborated with upper management to develop strategic plans for store growth and expansion.

T-Mobile

Retail Integration Leader
08.2020 - 12.2020

Job overview

  • Supported the Merger between T-Mobile & Sprint in a market with no corporate T-Mobile presence to support Sprint onboarding of 180 employees in 19 doors across 2 districts.
  • Hired & onboarded more than 35 new employees to T-Mobile & their managers during the first 90 days of their training program.
  • Coordinated 4 New hire certification events at a city-wide scale to support legacy Sprint District Managers.
  • Supported multiple Legacy Sprint District Managers with Operational support, Customer Experience training, & New employee certification training.
  • Managed job postings for multiple districts from during the Sprint & T-Mobile Merger for the first 5 months
  • Closely coordinated with the Market Recruiter & Trainer to develop solutions for the company post merger to tackle cross-brand specific issues
  • PEAK Achievement 2020 – Values based award for 200 employees company wide
  • Metro Development Manager Proxy for Dec 2020
  • Leadership Development Program Graduate 2021 (Leading Multiple Stores)

T-Mobile

Retail Assistant Manager
01.2013 - 01.2018

Sprint

Lead Retail Consultant
01.2008 - 01.2012

Education

Texas A&M University
College Station, TX

from Business Administration And Management

Skills

  • Sales operations
  • Performance reporting
  • Promotional planning
  • Competitive analysis
  • Channel management
  • Consumer insights
  • Team leadership
  • Excellent communication
  • Rapport and relationship building
  • Cross-functional team leadership
  • Strategic planning

Languages

Spanish

Timeline

Rural Market Manager

T-Mobile
12.2022 - Current

Rural Indirect Sales Manager

T-Mobile
08.2021 - 11.2022

Retail Integration Leader

T-Mobile
08.2020 - 12.2020

Retail Store Manager / Training Store Manager

T-Mobile
01.2018 - 01.2021

Retail Assistant Manager

T-Mobile
01.2013 - 01.2018

Lead Retail Consultant

Sprint
01.2008 - 01.2012

Texas A&M University

from Business Administration And Management

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Vanessa Lopez