Vanessa Lopez
Sacramento,CA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Aston Carter
Sacramento, United States
01.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Adapted to new applications and maintained knowledge of current technologies.
Stylist Sales Associate
Windsor Fashions
Sacramento, United States
04.2019 - 03.2020
- Advised client base of new products and seasonal fashions to increase store sales.
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Connected and engaged with customers to understand styling needs.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Tracked down hard-to-find merchandise at diverse locations.
- Discussed [Product or Service] with customers, outlined restrictions and educated on policies.
Receiver
Apple Inc.
Sacramento, United States
06.2018 - 08.2018
- Kept work areas clean, safe and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Restocked products and rotated items according to standard procedures.
- Placed, tagged and secured merchandise in diverse designated areas.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
Education
High School Diploma -
C.k.mcclatchy Highschool
Sacramento, CA05.2018
Skills
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Marshalling Aircraft
- Special Requests
- Call Documentation
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Selling Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Cash Register Operations
- Building Customer Trust and Loyalty
- Corrective Actions
- Information Updates
- Call Controlling
- Call Volume Analysis
- Online Chat
- Microsoft Exchange
- Inbound and Outbound Calling
- Merchandise Orders and Exchanges
Languages
Spanish
Professional Working
Timeline
Customer Service Agent
Aston Carter
01.2022 - Current
Stylist Sales Associate
Windsor Fashions
04.2019 - 03.2020
Receiver
Apple Inc.
06.2018 - 08.2018
High School Diploma -
C.k.mcclatchy Highschool
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