VANESSA LOPEZ
Clovis,CA
Summary
To leverage my exceptional interpersonal communication, service-oriented background, and organizational skills to deliver exceptional sales results, provide solutions to customers, and exceed performance targets in a dynamic sales environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nanny and Administrative Assistant
Self-Employed
San Jose, CA
01.2023 - Current
- Provided personalized care to children, creating a safe, nurturing, and organized environment that fostered trust and positive relationships.
- Proactively resolved unexpected challenges (e.g., schedule changes or behavioral needs) with quick decision-making and professionalism.
- Managed daily schedules, including educational activities, meal preparation, and appointments, demonstrating strong time management and organizational skills.
- Provided excellent customer service by responding to client inquiries and resolving scheduling conflicts.
- Maintained accurate records and handled client correspondence, ensuring confidentiality and professionalism.
Health and Wellness Coach
Self Employed
San Jose, CA
10.2019 - 12.2022
- Proactively engaged with potential clients to understand their goals, converting prospects into paying clients.
- Developed individualized nutrition plans tailored to each client's specific goals, lifestyle and dietary preferences.
- Assessed clients' health and wellness needs by conducting comprehensive interviews and assessments.
- Analyzed client progress and provided tailored recommendations, showcasing attention to detail.
- Addressed client hesitations by explaining program benefits, effectively handling objections to close sales.
- Maintained client relationships through consistent, effective communication and follow-ups.
Medical Assistant
Lucile Packard Children's Hospital
Palo Alto, CA
02.2017 - 09.2019
- Interviewed patients to collect health history, vital signs and current medical issues information.
- Conducted intake processes, including collecting patient demographics, medical histories, and insurance information, showcasing attention to detail and data accuracy.
- Scheduled and coordinated patient appointments efficiently, balancing multiple priorities in a fast-paced environment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Delivered high-quality customer service to patients and families, fostering trust and positive experiences.
Certified Nurse Assistant
Interim HealthCare
San Jose
01.2014 - 12.2016
- Built strong relationships with patients and families by providing compassionate care, fostering trust, and ensuring clear communication about needs and services.
- Managed multiple priorities efficiently, balancing patient care, documentation, and communication in a fast-paced environment.
- Resolved challenges proactively, adapting to unexpected patient needs and finding solutions to ensure comfort and satisfaction.
- Maintained accurate documentation, recording patient information and vital signs with attention to detail and organizational precision.
- Communicated effectively with healthcare teams and families to provide updates, educate on care plans, and ensure understanding—showcasing interpersonal and customer service skills.
Education
Some College (No Degree) - Certified Nurse Assistant
Solano School of Nursing
Vallejo, CA01-2012
Some College (No Degree) - Medical Assistant
Institute For Business & Technology
Santa Clara, CA01-2007
Diploma
High School Equivalency
San Jose, CA01-2005
Skills
- Strong customer service and interpersonal skills
- Proficient in typing and PC proficiency
- Excellent written and verbal communication skills
- Quick learner with a proactive, self-motivated work ethic
- Strong attention to detail, and organizational skills
- Ability to handle inbound calls and manage inquiries professionally
Certification
- CPR / AED / First-Aid - Basic Life Support at National CPR Foundation
- California Department of Public Health - Certified Nurse Assistant
- Property and Casualty License (To Be Obtained After Hire)
Relevant Experience Highlights
- Successfully influenced clients to commit to personalized fitness plans, overcoming objections and delivering tailored solutions.
- Provided professional and compassionate care, building trust with clients, patients, and families through clear communication.
- Managed schedules, documentation, and client needs efficiently in fast-paced roles, ensuring accuracy and attention to detail.
Timeline
Nanny and Administrative Assistant
Self-Employed
01.2023 - Current
Health and Wellness Coach
Self Employed
10.2019 - 12.2022
Medical Assistant
Lucile Packard Children's Hospital
02.2017 - 09.2019
Certified Nurse Assistant
Interim HealthCare
01.2014 - 12.2016
Some College (No Degree) - Certified Nurse Assistant
Solano School of Nursing
Some College (No Degree) - Medical Assistant
Institute For Business & Technology
Diploma
High School Equivalency
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