Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maricela Oropeza

San Jose,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Walmart
San Jose, California
09.2001 - 06.2025
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Performed various administrative tasks as requested by supervisors or managers.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Assisted customers in resolving issues related to product returns
  • Maintained accurate records of customer orders, invoices, and payment information.
  • Provided daily direction and guidance to team members in Sales Operations.

Education

Some College (No Degree) -

Lincoln High School
San Jose

Skills

  • Customer service
  • Inventory management
  • Data entry
  • Sales support
  • Conflict resolution
  • Communication skills
  • Store maintenance
  • Organizational skills
  • Team leadership

Languages

Spanish
Native/ Bilingual

Timeline

Customer Service Representative

Walmart
09.2001 - 06.2025

Some College (No Degree) -

Lincoln High School

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