VANESSA LOPEZ
Roanoke
Summary
Sales and customer support professional with expertise in managing multi-state territories and high-volume pipelines of quotes, orders, and service requests. Builds strong customer relationships and coordinates effectively across departments to deliver timely solutions in fast-paced environments. Strong communicator and problem solver, ensuring accuracy and responsiveness under pressure.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Inside Sales Rep
Megger
Dallas
11.2025 - Current
- Manage customer accounts across Texas, Louisiana, and Northeast U.S. territories, serving as a primary point of contact for sales and service needs.
- Handle 100+ emails daily while providing customer support, order updates, and follow-up in a fast-paced environment
- Process 40–50+ purchase orders, quotes, and repair orders weekly while maintaining accuracy and timely communication.
- Coordinate with shipping, repairs, and internal departments to resolve issues and keep orders and service requests moving efficiently.
- Work directly with customers to provide status updates, troubleshoot delays, and resolve order or repair-related concerns.
- Balance multiple priorities daily, including order entry, quote management, repair coordination, and customer communication.
- Maintain accurate records and update internal systems to support workflow tracking and reporting.
- Adapt to shifting responsibilities and support both customer-facing and operational tasks during departmental restructuring.
- Build and maintain strong customer relationships through responsiveness, organization, and problem-solving skills.
Proposals Administrator
Andritz
Arlington
11.2023 - 10.2025
- Supported 10–20+ active bids and proposals at a time in a deadline-driven industrial environment.
- Managed 75+ emails daily related to bids, customer requests, proposal updates, and internal coordination.
- Assisted with preparing and submitting multiple quotes and proposal packages weekly while maintaining accuracy and attention to detail.
- Coordinated with sales, engineering, and operations teams to gather pricing, technical data, and supporting documentation for customer bids.
- Reviewed customer specifications and project requirements to support accurate proposal preparation and timely submissions.
- Maintained organized records of bids, project documentation, and proposal activity for tracking and reporting purposes.
- Worked under tight deadlines and shifting priorities while balancing multiple projects simultaneously.
- Supported high-value industrial project opportunities through bid coordination, documentation management, and cross-functional communication.
Inside Sales Rep
BRP Inc
Plano
02.2020 - 11.2023
- Built and maintained relationships with dealers and key account customers through consistent communication, problem-solving, and account support.
- Attended industry trade shows and worked directly with customers to strengthen relationships, support business development efforts, and represent the company professionally.
- Helped rebuild a high-value customer relationship that was at risk prior to joining the team, improving communication and restoring account confidence.
- Contributed to account growth and increased customer retention by providing responsive support and improving overall customer experience.
- Managed high volumes of dealer and customer communication related to orders, account support, and issue resolution.
- Handled 75–100+ emails daily while balancing customer support, order coordination, and follow-up in a fast-paced environment.
- Processed 30–50+ orders, requests, or account updates weekly while maintaining accuracy and timely communication.
- Collaborated with internal departments to resolve customer concerns, track orders, and support daily operations efficiently.
Project Coordinator
Ragle Inc
Euless
03.2018 - 02.2020
- Coordinated 5–10 active construction projects at a time while supporting daily office and project operations
- Supported project managers and field teams by tracking schedules, documentation, invoices, and project updates
- Attended NTTA, city bid, and pre-bid meetings to assist with project coordination, bid preparation, and communication requirements.
- Assisted with bid-related documentation, project communication, and administrative support for public and municipal projects.
- Managed high volumes of emails, calls, and internal communication while balancing multiple priorities and deadlines.
- Communicated with vendors, subcontractors, customers, and internal departments to support project coordination and timely follow-up.
- Maintained organized project records, contracts, and documentation to support accurate tracking and reporting.
- Helped oversee day-to-day office operations and workflow organization in a fast-paced environment.
- Coordinated meetings, schedules, and project-related updates to support team communication and operational efficiency.
- Adapted quickly to shifting project demands while maintaining strong attention to detail and organization.
Operations Support
GameStop
Grapevine
01.2015 - 03.2018
- Managed inventory control processes, tracked stock levels, identified discrepancies, and supported shrink reduction efforts to ensure optimal inventory accuracy.
- Coordinated inventory movement between distribution centers and retail locations to maintain accurate stock availability.
- Utilized Excel and inventory management systems to analyze data and support operational decision-making.
- Supported store and regional operations by analyzing and sharing performance data with leadership.
- Prepared and maintained operational reports on inventory, performance, and personnel to facilitate informed decision-making.
- Assisted customers and store employees with issue resolution, ensuring smooth operations and positive experiences.
Education
BBA - Business Admin
The University of Texas At Arlington
Arlington 08.2010 - 05.2013
Skills
- Lead Generation
- Sales Presentations
- Account Management
- Inside Sales Support
- Quote Management
- Sales Reporting
- CRM Software
- Data Entry
- Purchase orders
- Territory Support
- Microsoft Excel
- Customer Service
- Vendor & Client Communication
- Problem Solving
- Time Management
- Documentation Management
Timeline
Inside Sales Rep
Megger
11.2025 - Current
Proposals Administrator
Andritz
11.2023 - 10.2025
Inside Sales Rep
BRP Inc
02.2020 - 11.2023
Project Coordinator
Ragle Inc
03.2018 - 02.2020
Operations Support
GameStop
01.2015 - 03.2018
BBA - Business Admin
The University of Texas At Arlington
08.2010 - 05.2013