Vanessa Lopez Gonzalez
Buckeye,AZ
Summary
I am a knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, process optimization, and adhering to policies and procedures. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships
Overview
20
20
years of professional experience
Work History
Appliance Purchasing Bilingual Representative
American Home Shield/Frontdoor Inc.
09.2020 - Current
- Enhanced customer satisfaction by addressing and resolving issues in both English and Spanish languages.
- Collaborated with team members to ensure efficient handling of bilingual support requests.
- Facilitated smooth communication between departments through accurate document translation services.
- Handled customer inquiries and suggestions courteously and professionally by researching and finding comparable units regarding home appliance replacements
- Educated customers about billing, payment processing and support policies and procedures.
Billing/Customer Service Collections Representative
PHI Air Medical
04.2012 - 08.2015
- Increased customer satisfaction by promptly addressing and resolving account issues.
- Streamlined collections processes for improved efficiency and faster debt recovery.
- Reduced delinquency rates with proactive communication and targeted payment plans.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
- Provided thorough documentation of all interactions with customers, allowing for seamless handoffs between team members and accurate account management.
Librarian Assistant/Bilingual Clerk Typist
Arizona Department Of Juvenile Corrections
12.2008 - 01.2010
- Enhanced library user experience by providing efficient assistance in locating and accessing materials.
- Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks.
- Assisted patrons with research strategies, resulting in more effective use of library resources.
- Managed overdue notices and fines, ensuring timely returns while maintaining positive rapport with patrons regarding their accounts.
- Upheld strict standards of confidentiality when handling patron information in accordance with data privacy regulations.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered patron questions in-person or by phone regarding library services and resources.
Bilingual Clerk Typist
Arizona Department Of Juvenile Corrections
11.2006 - 12.2008
- Enhanced communication within the office by providing accurate translation services for both staff and clients.
- Streamlined document processing by efficiently typing, proofreading, and editing various forms and reports.
- Increased productivity with timely data entry and compilation of detailed records in both English and second language.
- Supported company growth by assisting with bilingual customer service inquiries, improving client satisfaction rates.
- Managed high-volume correspondence, expertly drafting responses to internal and external parties in both languages.
- Developed strong professional relationships with diverse clientele, addressing their needs effectively using bilingual skills.
Receptionist
Walle Corporation
02.2004 - 09.2004
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
No Degree - Fast Track LPN Program
Gateway Community College
Phoenix, AZ05.2016
High School Diploma -
Gila Bend High School
Gila Bend, AZ05.2003
Skills
- Verbal/Written Communication
- Active Listening
- Data Collection
- Account Management
- Team Collaboration
- Customer Service
- Critical Thinking
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Appliance Purchasing Bilingual Representative
American Home Shield/Frontdoor Inc.
09.2020 - Current
Billing/Customer Service Collections Representative
PHI Air Medical
04.2012 - 08.2015
Librarian Assistant/Bilingual Clerk Typist
Arizona Department Of Juvenile Corrections
12.2008 - 01.2010
Bilingual Clerk Typist
Arizona Department Of Juvenile Corrections
11.2006 - 12.2008
Receptionist
Walle Corporation
02.2004 - 09.2004
No Degree - Fast Track LPN Program
Gateway Community College
High School Diploma -
Gila Bend High School
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