Vanessa Lopez Vera-Tudela
Centreville,VA
Summary
Reliable employee offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in sales areas and flexible with changing business needs. History of keeping work areas clean, neat and professionally arranged.
Overview
2
2
years of professional experience
Work History
Cashier
King Spa
06.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Cashier
Chicken Latino
03.2022 - 05.2023
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
McDonald's
07.2022 - 02.2023
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Developed strong communication skills while interacting with diverse clientele daily.
- Improved team productivity by assisting with food preparation during peak hours when needed.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
Education
Degree - Business Administration
USMP Universidad San Martin De Porres
Lima - Peru06.2006
Skills
- Customer service excellence
- Reliability and punctuality
- Work Ethic and Integrity
- Decision Making Aptitude
- Active Listening
- Teamwork
- Time management skills
- Product Knowledge
- Proficient in Microsoft
Languages
Spanish
Native or Bilingual
Timeline
Cashier
King Spa
06.2023 - 02.2024
Cashier
McDonald's
07.2022 - 02.2023
Cashier
Chicken Latino
03.2022 - 05.2023
Degree - Business Administration
USMP Universidad San Martin De Porres
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