VANESSA LOUIS
Sacramento,CA
Summary
Personable and dedicated Analyst and Patient Services Representative with extensive experience in Healthcare and the Administrative industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and providing excellent service. Staff Services Analyst with career history of improving human resource-related functions through careful analysis and targeted recommendations. Skill in reviewing diverse sources, compiling data and producing relevant reports and models to inform decision-making process. Proficient in the entire Microsoft Office Suite.
Overview
14
14
years of professional experience
Work History
Staff Services Analyst
State Of California, Department Of Public Health
Richmond , California
2022.04 - Current
- Assist/complete various drill assignments as assigned by Assistant Branch Chief Complete various analytical assignments that are less complex in scope
- This includes coordinating, preparing, and maintaining several extensive on-going spreadsheets for tracking of Section purchases utilizing several federal funding sources in
- Excel and SharePoint
- Process in-house purchase order forms
- Maintain and organize packing slips, quotes, and invoices in order to track payments made by other entities
- Ensure Branch encumbrances and expenditures are accurately charged to correct index and fiscal year and are included in correct budget based upon funding source
- Ensure invoices are processed and paid timely
- Submit (FORE) corrections to Accounting as necessary and monitor future ORE reports to ensure corrections are made
- Analyze, review, and reconcile monthly encumbrances and expenditures in Fi$Cal Online Reporting Environment (FORE)
- Attendance Coordinator and back-up Personnel Liaison (PL) for Branch staff size of 106 CDPH employees
- Collects benefit forms from employees and submits to Human Resources Branch (HRB)
- Distributes MSA/Range Change documents to appropriate supervisors
- Assists employees in using the Time & Leave Reporting System (Tempo)
- Tracks and monitors leave on behalf of employees and immediately reports discrepancies to HRB Personnel Specialist for correction
- Answers routine questions and refers all technical/complex questions and issues of contract interpretation to HRB
- Provides back-up PL duties if Division PL's are not available
- Backup and provide procurement assistance to Office Technicians performing purchasing functions
- Contact various vendors for quotes and processing of purchase orders
- Process lab equipment/supply orders, obtain sole source bids and justifications
- Process orders through Contracts and Purchasing System (CAPS) purchasing system
- Maintain and enter data into Program and Division expenditure tracking spreadsheets
- Track and monitor General Fund expenditures related to procurement of laboratory supplies, reagents and equipment
- Prepare Branch contracts including equipment maintenance contracts
- Work with management and staff to evaluate contract needs; prepare Invitation for Bid (IFB) and/or Requests for Offer (RFO); write contract justifications, prepare contract documents and packages: work with Contract Management Unit staff; and oversee final preparation of contract packages
- Responsible for reviewing contract invoices and expenditures, for accuracy and appropriateness, prior to submission for reimbursement to ensure that expenditures remain within each contract's budget
- Process all requests for payment and monitor ongoing expenditures of each contract and evaluate contractor performance
- Act as backup to PRA Coordinator
Staff Services Analyst
State Of California, Department Of Public Health
Sacramento , CA
2022.01 - 2022.03
- Facilities and Telecommunications liaison to Program Support Branch (PSB)
- Acts as VOIP Administrator, resolving issues and working with AT&T and PSB to coordinate voice/data cabling projects
- Develops and maintains floorplans to track VOIP and data information for Branch
- Assists with onboarding and offboarding Branch staff
- Ensures space availability needs for Branch are efficiently met, coordinates all equipment and telephone needs, and requests identification badges for new employees
- Coordinates moves between facilities, managing projects, facilitating communications between vendors, PSB, and
- Department of General Services (DGS)
- Analyzes business needs and create reports and written proposals to make recommendations and provide alternatives to management regarding current and future facility needs, including transition to remote/hybrid work environment
- Develop policies and desk manuals for Facilities, Telecommunications, and Telework procedures
- Works closely with STD Control Branch's Budget Analyst in completing Facility Operations, Rent, and
- Telecommunications drills
- Responsible for vehicle management, act as central point of contact between staff, Program Support Branch, and DGS
- Coordinates mileage reporting, user agreements, and fleet WEX card usage
- Serve as Branch's IT Liaison with Information Technology Services Division (ITSD)
- Coordinate with ITSD staff to create, modify, or remove employee email accounts and network permissions, assists with workstation setups for new staff, and internal changes to accommodate staff needs
- Develops and maintains systems for inventory and deployment of wireless communication equipment and IT equipment (i.e., laptops, cell phones and accessories, webcams) to Branch employees, which includes purchasing, monitoring, and tracking of all wireless communication equipment and ensuring staff adhere to
- Branch's wireless communication policy
- Ensures Branch remains in compliance with State Administrative manual (SAM) requirements pertaining to major asset management and inventory
- Coordinate proper asset tagging and identification
- Manages surplus and shipment of outdated furniture and equipment to appropriate warehouse
- Monitor's usage, misuse, repairs, and report lost/ stolen equipment following CDPH reporting protocols
- Create reference materials, guides, and how-to documents for IT software and applications
- Serve as Branch Travel Coordinator and assists CDPH and UCSF contract employees, as well as variable number of outside partners, with travel requests (including in-state and out-of-state requests)
- Analyze travel requests to ensure all pertinent information is correct, and travel justifications meet federal grant requirements or state general fund support needs and ensure most cost-effective options are utilized
- Prepare cost estimates for each travel request and work closely with STD Control Branch's Budget analyst prior to making reservations to ensure appropriate funding is available
- Use Adobe software to design/update forms
- Develop fiscal tracking system to capture appropriate data for analysis
- Maintain and update databases or spreadsheets conforming to changes in travel policies and Branch specific needs
- Provide expenditure projections and historical data
- Provide guidance, recommendations, and alternatives regarding budgets for management review and consideration
- Prepare and present trainings, travel to field offices and provide guidance and technical assistance surrounding travel and conference policies and procedures
- Update STD Control Branch internal Travel Manual to reflect current guidelines (State and UCSF), procedures, and policies
- Coordinate annual out-of-state (OST) travel blanket drill for Branch, Submit Individual Trip, Requests (ITRs) as needed
- Act as STD Control Branch's Training Coordinator, Review and analyze requests for training to ensure requests are appropriate and conform to departmental policies and guidelines
- Independently research available vendors for specific training needs, locate and schedule Branch-wide trainings, and monitors attendance at mandatory trainings for Branch staff
- Track and project training expenditures, reconcile training expenditure data with Accounting and Budget Analysts, identify current or potential problems, and develop alternatives and recommendations
- Provide reports on completed and outstanding mandatory trainings, Develop and maintain internal tracking system to monitor all staff compliance with mandated trainings
- Coordinate all CDPH drills related to training, Utilize Public Health Employee Training and Tracking System (PHETTS) to input staff trainings
- Serve as training liaison between STD Control Branch and Office of Quality Performance and Accreditation.
- Examined logs, documents and other records to generate complete data views.
Staff Services Analyst
State Of California, Department Of Public Health
Richmond , CA
2021.09 - 2022.01
- Assist/complete various drill assignments as assigned by Assistant Branch Chief Complete various analytical assignments that are less complex in scope
- This includes coordinating, preparing, and maintaining several extensive on-going spreadsheets for tracking of Section purchases utilizing several federal funding sources in
- Excel and Sharepoint
- Process in-house purchase order forms
- Maintain and organize packing slips, quotes, and invoices in order to track payments made by other entities
- Ensure Branch encumbrances and expenditures are accurately charged to correct index and fiscal year and are included in correct budget based upon funding source
- Ensure invoices are processed and paid timely
- Submit (FORE) corrections to Accounting as necessary and monitor future ORE reports to ensure corrections are made
- Analyze, review, and reconcile monthly encumbrances and expenditures in Fi$Cal Online Reporting Environment (FORE)
- Attendance Coordinator and back-up Personnel Liaison (PL) for Branch staff size of 106 CDPH employees
- Collects benefit forms from employees and submits to Human Resources Branch (HRB), Distributes MSA/Range Change documents to appropriate supervisors
- Assists employees in using the Time & Leave Reporting System (Tempo)
- Tracks and monitors leave on behalf of employees and immediately reports discrepancies to HRB Personnel Specialist for correction
- Answers routine questions and refers all technical/complex questions and issues of contract interpretation to HRB
- Provides back-up PL duties if Division PL's are not available
- Backup and provide procurement assistance to Office Technicians performing purchasing functions
- Contact various vendors for quotes and processing of purchase orders
- Process lab equipment/supply orders, obtain sole source bids and justifications
- Process orders through Contracts and Purchasing System (CAPS) purchasing system
- Maintain and enter data into Program and Division expenditure tracking spreadsheets
- Track and monitor General Fund expenditures related to procurement of laboratory supplies, reagents and equipment
- Prepare Branch contracts including equipment maintenance contracts
- Work with management and staff to evaluate contract needs; prepare Invitation for Bid (IFB) and/or Requests for Offer (RFO); write contract justifications, prepare contract documents and packages: work with Contract Management Unit staff; and oversee final preparation of contract packages
- Responsible for reviewing contract invoices and expenditures, for accuracy and appropriateness, prior to submission for reimbursement to ensure that expenditures remain within each contract's budget
- Process all requests for payment and monitor ongoing expenditures of each contract and evaluate contractor performance
- Act as backup to PRA Coordinator
Office Technician
State Of California, Department Of Public Health
Richmond , CA
2020.09 - 2021.09
- Analyzes data for preparation of Purchase Requisition, obtaining bids and completion of Purchasing Bid
- Sheet, Best Value Survey and Small Business/DVBE Consideration form, Non- Competitively Bid Purchase
- Justification, Notice of Contract Award, Freight Worksheet, and Fair and Reasonable Price Explanation for individual orders, emergency/expedite orders, blanket orders and / or term purchase contract orders
- Prepares orders to replenish Branch's inventory stock via CDPH warehouse and Prison Industry Authority
- Prepares Service Orders, Maintains log of all purchases, items received and reconciles payment for goods and program records
- Follows up with vendors on status of goods, services and/or payments
- Processes purchase/service order invoices and freight bills
- Ensures services/goods received, verifies and codes invoices, applies all Accounting invoice processing guidelines and standards, forwards invoices to management for approval and payment, prepares reports and makes recommendations on procedures
- Maintains balances for annual orders and ensures amounts have not exceeded beyond budget
- Follow-up with Accounting regarding late payments
- Research and resolve disputes regarding invoice payments and payment issues
- Liaison with Facilities Management Section (FMS) for facility and equipment maintenance and repair in laboratory and/or office area
- Maintains log of completed and in-process FMS work orders
- Perform other OT duties as required
- Branch Attendance Coordinator approximate staff size of 238 employees
- Performing following activities: update monthly leave balance report, final timesheets, report monthly dock to Human Resources Branch, resolve problems and pay issues as relate to attendance
- Process and brief employees, supervisors and managers on variety of leave request documents for Non-Industrial Disability Leave (NDI), Enhanced Non-Industrial Disability Leave (ENDI), and use of Family and Medical Leave Act (FMLA)
- Process incoming and outgoing employee documents such as badge requests, IT requests, exit clearance forms for forwarding to HRB
- Process telecom requests, which includes troubleshooting phone lines; and maintaining various warehouse requests in database
- Provides administrative and clerical support to Branch
- Answer mainline phones and direct visitors, and disseminate appropriate information independently or refer to other members of staff
- Reserve conference rooms, maintain and troubleshoot equipment, such as copy machines and printers as needed
- Screen and distribute incoming mail to appropriate staff
- Maintain various manuals, files, and other reference material as assigned
- Make necessary photocopies of documents as needed
- Assist with typing, editing, formatting of contracts, scope of work, specifications, letters, tables, spreadsheets, etc. (distribution of packages, mailing lists, faxing and documentation as needed)
- Schedule meetings and hiring interviews
Community Support Services Navigator/Housing Specialist
RIVERCITY MEDICAL GROUP
Sacramento , CA
2020.05 - 2020.09
- Housing Specialist
- • Conducting housing-related client intake and assessment
- • Connecting clients to needed services; advocating for clients with other service providers
- • Researching private market landlord availability and supportive housing program options
- • Developing relationships with area landlords in order to facilitate client placement
- • Assisting clients with housing search process, including (as needed) helping clients identify suitable housing options, accompanying clients to view units, advocating for clients with landlords, and assisting clients with paperwork
- • Providing tenancy support (including tenant education, home visits, etc.)
- • Serving as housing resource for case managers in homeless services system
- • Providing post-placement conflict resolution and mediation services for clients and landlords
- • Performing other related duties as required Community Support Services Navigator
- • Maintain proper client and program participant records, ensuring they contain current information and remain well-organized and categorized.
- • Provide information and assistance to individuals interested in emergency assistance, housing, financial help and other forms of public help (this might involve making home visits and attending group meetings).
- • Accompany clients to medical appointments and community activities when necessary to ensure their needs are properly met. Help members understand healthcare system so they can self-navigate, self-advocate and thereby become more satisfied with their health care experience.
- • Interview potential clients and their family members, and use information to compile file related to their drug, social, financial, educational and criminal background.
- • Follow-up on appointments, community activities and forms to ensure they're properly completed.
- • Offer clients advice and information regarding child care services, food stamps, proper financial management, housekeeping and cooking skills, and becoming and remaining self-reliant.
- • Work with supervisors, managers and other necessary department personnel to develop, review and refine current programs for families, single parents, mental health clients and other individuals in need.
- • Triage health-related transportation options to maximize independence.
- • Maintain working knowledge of all grants and special projects administered by RCM's Program Development Department in order to support grant funding requirements.
Billing Specialist /
Sacramento Orthopedic Specialist
Sacramento , CA
2019.11 - 2020.03
- Take and record patients vitals; give injection when appropriate
- Prepare rooms and ensure supplies are ready, ordering more when necessary
- Assist in procedures and examinations
- Schedule appointments and patient follow-ups
- Greet patients, answer phones, and take messages
- Electronically submit claims using software systems
- Receive and post payments from clients, insurance companies, and organization accounts
- Back up-front desk area for medical as well as Physical Therapy by receiving clients, answering telephones and routing them to appropriate place, scheduling appointments for clients, updating demographic information and determining client financial eligibility and responsibility when they come in for their appointments
- Run necessary reports weekly and monthly to maintain accuracy
- Complete necessary paperwork to get reimbursements for all drugs and injections given to clients
- Assisted and provided information to patients, clerical staff and insurance companies, as well as identified and resolved patient/physician billing complaints, Reviewed and maintained medical billing and claim records, settlements and medical insurance statements for multiple facilities, Created and submitted claims to various insurance companies, ensuring their accuracy by contacting patients, heath companies or institutions
- Responsible for collection, posting, and management of account payments.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Kept vendor files accurate and up-to-date to expedite payment processing
- Inserted mail with manual methods and automated equipment for optimal efficiency
- Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals
- Handled account payments and provided information regarding outstanding balances
Customer Service Supervisor
Dicks Sporting Goods
Elk Grove , CA
2018.07 - 2019.06
- Analyze and direct cashier necessity and coverage based on customer flow to ensure efficient service
- Review analytical data received by management team to communicate promotions and company updates to subordinates
- Monitor and analyze validity of returns, exchanges, check authorizations, voids, and other transactions
- Analyze areas of improvement to review and implement training for associates in areas of customer service, company standards and policies and procedures
- Conducted new employee training to foster positive attitudes towards organizational objectives
- Provide analytical review of performance of cashiers to management weekly
- Performed cash reconciliation of 6 registers nightly to ensure accuracy of deposits of daily sales
- Review and analyze all processes of opening and closing of cash office duties to prepare store for current and following day.
Senior Case Manager Analyst
KAISER PERMANENTE
Sacramento , CA
2016.01 - 2019.01
- Responsible for handling review process for grievances, appeals, or denials including investigating, preparing and presenting appropriate materials for review
- Resolves member concerns in partnership with internal and external departments while ensuring compliance with regulatory rules and timeframes, within mandated timeframes and compliance
- Participates in handling grievances, appeals/ denials process
- Informed members or their authorized representatives, physicians and other stakeholders of Health Plan's determinations
- Collaborated with internal staff, other MS Departments, managers and physicians to seek resolution on issues and cases affecting member while ensuring compliance, documentation and enhancing members' experience
- Ensured integrity of departmental database by thorough, timely and accurate entry
- Participated in departmental meetings, trainings and audits as requested
- Answer questions, inquiries and managed members on existing / open cases
- Ensured appeals processing were in accordance with regulations, compliance standards and policies and procedures
- Meets timeframes for performance while balancing need to produce high quality work related to complex and sensitive member issues
- Investigates all issues, including collection of appropriate data, preparation and presentation of documents to decision makers
- Maintained compliance across all communications, documentation and filing procedures, as according to local, state and federal regulations, corporate policies and operating procedures; further uphold non- disclosure of private, confidential and highly-sensitive data, protecting information from breach, theft and/or scrutiny.
CUSTOMER SERVICE MANAGER
WALMART
Elk Grove , CA
2017.01 - 2018.01
- Reviewing reports to establish baseline customer satisfaction levels; Contacting customers who have complained and work with them to resolve their issues; Promoting positive work environment for employees and leading by example
- Various other frontend operations
- Defined, planned and monitored staffing requirements, work schedules, customer service objectives and challenges in accordance with company mission, vision, and goals.; Maintaining training and development;
- Ensuring associates are adequately trained and up to date on current procedures;
- Overseeing cashiers, filling and switching up cash registers, scheduling cashiers' breaks, assigning associates to cashier role or other roles around store.
Office Technician
State Of California, State Controllers Office
Sacramento , CA
2013.01 - 2015.01
- Assembled and distributed payroll warrants, EFT advices, monthly reports and related documents to State agencies and campuses
- Matched documents and warrants by agency reporting units and distribute according to procedure and Agency preferences
- Counted and distributed employee and/or agency letters and inserts, release payroll, once holds are received and removed, related documents, special handling claim payments, bank pick-ups, and business month warrants and listings over public counter to agency messengers and private couriers
- Interacted with SCO divisions, other agencies and campuses and public, to resolve distribution problems concerning mail and payroll
- Assisted in performing reception duties of SCO conference rooms
- Assist as needed with desks within Post Issuance and Claims processing areas of The General Disbursements Unit
- In absence of supervisor, prioritize workloads, direct activities and order supplies
- Sort and deliver in coming and inter-divisional mail
- Sort and package warrants and other related documents for mail pick up to out of town agencies and campuses
- Open and examine mail that is addressed in non-specific manner to determine routing.
Administrative Lead
DAWSON'S LODGE
Sacramento , CA
2009.01 - 2013.01
- Provided efficient and professional administrative and clerical service to various staff; provided excellent customer service to external and internal customers
- Maintained equipment inventory, scheduled maintenance and handled customer correspondence
- Training and development of current and newly hired staff; Developed, coordinated, scheduled, and conducted on site training and curriculum
- Performance management and performance evaluations
- In accordance with organizations training and performance standards
- Managed and provided human resource services such as selection and recruitment of new staff and onboarding procedures; Building and maintaining personnel files, interviewing, pre-screening/drug testing, reference and employment verifications, I-9 verifications
- Handled incoming and outgoing calls and inquiries regarding new and current clients
- Overseen medication distribution and all documentation corresponding to medication
- Maintained files and electronic records for clients and all services received and required
- Account management of over 50 plus clients and Maintained billing, invoicing and purchasing
- Oversee time clock system - including employee setup and overseeing timesheets
- Process timesheets, complete payroll processing, compile and analyze employee payroll data from timesheets and other records to verify hours worked, vacation accrual and usage, and sick leave accruals
- Record payroll information such as direct deposits, etc.
- Maintain and update employee records, review variety of payroll source documents to identify and reconcile discrepancies
- Verified delivery of all checks, create excel spreadsheet data for analysis by others as needed
- Phone screened and interviewed potential candidates and worked with management to determine recruitment needs
- Previously maintained part-time leadership roles to enhance and gain experience in Leadership:
Education
Associates Degree - Medical Assisting/ Medical Billing & Coding
Consumnes River College
01.2013
Skills
- Word/Excel/PowerPoint/Outlook
- Employee Orientation
- Employee Relations
- Administrative Coordination
- Analytical and Critical Thinking
- Conflict Resolution
- Complex Problem Solving
- Business Applications: EPIC
- Salesforce
- SharePoint
- Medical Coding
- Self-Motivated
- Excellent Communication
- Flexible and Adaptable
- Dependable and Responsible
- Planning and Coordination
- Organization and Time Management
Timeline
Staff Services Analyst
State Of California, Department Of Public Health
2022.04 - Current
Staff Services Analyst
State Of California, Department Of Public Health
2022.01 - 2022.03
Staff Services Analyst
State Of California, Department Of Public Health
2021.09 - 2022.01
Office Technician
State Of California, Department Of Public Health
2020.09 - 2021.09
Community Support Services Navigator/Housing Specialist
RIVERCITY MEDICAL GROUP
2020.05 - 2020.09
Billing Specialist /
Sacramento Orthopedic Specialist
2019.11 - 2020.03
Customer Service Supervisor
Dicks Sporting Goods
2018.07 - 2019.06
CUSTOMER SERVICE MANAGER
WALMART
2017.01 - 2018.01
Senior Case Manager Analyst
KAISER PERMANENTE
2016.01 - 2019.01
Office Technician
State Of California, State Controllers Office
2013.01 - 2015.01
Administrative Lead
DAWSON'S LODGE
2009.01 - 2013.01
Associates Degree - Medical Assisting/ Medical Billing & Coding
Consumnes River College
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