Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Loya

Indianapolis,IN

Summary

I am a dedicated person with several years of experience covering external and internal communications. Known for exceptional organization, and prioritization skills to manage multiple, concurrent projects.

Overview

9
9
years of professional experience

Work History

Nanny

Sittercity.com
01.2020 - Current
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
  • Regulated children's schedules to balance rest, learning and play.
  • Followed routines to foster stability and structure in children's lives during parental absences.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Monitored children's behavior, health and well-being as well as physical, emotional and mental development.
  • Helped children discover enrichment activities to inspire imagination and creativity.

Bilangual Receptionist

Md Wellness & Health Center
01.2024 - 08.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Cocktail Waitress

The Ball and Biscuit
03.2016 - 12.2019
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Communicated with patrons to offer friendly service and determine needs.

Education

Bachelor of Social Work - Social Work

Indiana University, Purdue University Indianapolis
Indianapolis, IN
12.2018

Skills

  • Emotionally Supportive
  • Superior Communication Skills
  • Time Management
  • Regulating Schedules
  • Dependable and Responsible
  • Microsoft Word
  • Verbal and Written Communication

Timeline

Bilangual Receptionist

Md Wellness & Health Center
01.2024 - 08.2024

Nanny

Sittercity.com
01.2020 - Current

Cocktail Waitress

The Ball and Biscuit
03.2016 - 12.2019

Bachelor of Social Work - Social Work

Indiana University, Purdue University Indianapolis

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Vanessa Loya