Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa L. Rizo

Long Beach,CA

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Front Office Assistant

Memorial Care Medical Group
Long Beach, CA
01.2025 - Current
  • Scheduled and confirmed appointments, optimizing office workflow and client satisfaction.
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Verify patient insurance eligibility using multiple portals for HMO, PPO and medi-cal plans.

Administrative Assistant

Neuro Wellness Spa
Manhattan Beach, CA
06.2024 - 12.2024
  • Assist 3 Behavioral Health Nurse Practitioners with scheduling patient appointments and clerical duties.
  • Disperse incoming faxes to correct personnel and efficiently handle all incoming emails from patients and staff.
  • Submit electronic prior-authorizations for medication management.

Medical Office Representative

Facey Medical Group
Porter Ranch, CA
08.2023 - 06.2024
  • Set appointments for patients checking in/out, collect co-pays and ensure proper paperwork for type of visit/procedure.
  • Answered 60+ calls daily for multiple departments, routed accordingly and tasked as needed using Epic.
  • Confirm and verify member eligibility for insurances, HMO, PPO, and Medi-Cal.

Customer Service Representative

DAR PRO Solutions
Irving, TX
06.2022 - 06.2023
  • Answered average of 70-80 calls and multiple emails per day, addressing customer inquiries, solving problems and submitting service requests.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Assisted customers with needs such as submitting maintenance and immediate assistance requests.

Front Desk Receptionist

Arlington Orthopedics
Arlington, TX
08.2017 - 05.2022
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Scheduled appointments and coordinated patient flow for optimal service.
  • Handled payment processing and provided customers with receipts and proper bills and change.

Chiropractic Assistant

Crossroads Natural Health
Grand Prairie, TX
02.2016 - 06.2017
  • Scheduled appointments for patients both in person and over the phone.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Ensured cleanliness of equipment used during treatments.

Lead Front Office Assistant

MMI Medical Group
Lancaster, CA
01.2012 - 01.2016
  • Answered incoming calls, responded to voicemails and transferred calls as needed.
  • Maintained organized patient files and confidential medical records securely.
  • Implemented office procedures to enhance overall operational efficiency.

Education

High School Diploma -

North Hollywood Senior High School
North Hollywood, CA
06.2005

Skills

  • Customer data confidentiality and HIPAA compliance
  • Effective written and verbal communication
  • Insurance verification
  • Professional front desk receptionist
  • EMR/EHR software and Microsoft Office knowledge
  • Team-oriented and cooperative
  • Great under pressure in a fast-paced environment
  • Fluent in Spanish

Timeline

Front Office Assistant

Memorial Care Medical Group
01.2025 - Current

Administrative Assistant

Neuro Wellness Spa
06.2024 - 12.2024

Medical Office Representative

Facey Medical Group
08.2023 - 06.2024

Customer Service Representative

DAR PRO Solutions
06.2022 - 06.2023

Front Desk Receptionist

Arlington Orthopedics
08.2017 - 05.2022

Chiropractic Assistant

Crossroads Natural Health
02.2016 - 06.2017

Lead Front Office Assistant

MMI Medical Group
01.2012 - 01.2016

High School Diploma -

North Hollywood Senior High School

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