Vanessa Lucero
Inglewood
Summary
Professional and polished, efficient, and personable receptionist committed to delivering excellent customer service skills, with 3 years of administrative experience in an office setting. Proficient in Microsoft Word, Gmail, and Outlook. Organization and customer service skills.
Overview
13
13
years of professional experience
Work History
Child Care Worker
Self Employed
Inglewood
11.2012 - Current
- Supervised daily activities and ensured children's safety and well-being.
- Developed engaging educational activities to promote children's learning and development.
- Maintained a clean, organized environment for play and learning experiences.
- Assisted in preparing meals and snacks according to dietary guidelines.
- Implemented behavior management strategies to promote positive interactions among children.
- Supervised and monitored the safety of children in my care.
- Demonstrated patience and understanding when working with young children.
- Engaged in active listening when communicating with children to ensure understanding of instructions or expectations.
Caregiver
Independant Contract
Inglewood
04.2020 - 08.2023
- Assisted clients with daily living activities and personal hygiene.
- Administered medications according to prescribed schedules and protocols.
- Maintained clean and safe living environments for clients.
- Monitored clients' health conditions and reported changes to healthcare providers.
- Provided companionship and emotional support to enhance client well-being.
- Documented care provided and maintained accurate logs of services rendered.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Helped clients get in and out of beds and wheelchairs.
- Laundered clothing and bedding to prevent infection.
Customer Service Representative
CSC(TSE)
Los Angeles
07.2018 - 04.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Sorted incoming mail and packages for efficient distribution.
- Operated postal equipment for stamping and labeling outgoing mail.
- Operated mail processing equipment and manually sorted mail.
Receptionist
Western Appliance Repair
Los Angeles
07.2015 - 12.2018
- Handled incoming calls, directing them to appropriate technicians promptly.
- Managed appointment scheduling for appliance repair services efficiently.
- Greeted customers warmly and assisted with inquiries at the service desk.
- Coordinated communication between customers and repair teams effectively.
- Utilized office software to track service requests and updates efficiently.
- Provided product information to customers, enhancing their service experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Assigned drivers to appropriate routes based on customer needs.
Education
High School Diploma -
Leuzinger High School
Lawndale, CA08-2004
Skills
- Office administration
- Customer service
- Administrative support
- Mail handling
- Recordkeeping and bookkeeping
- Data entry
- Time management
- Organizational skills
- Appointment Scheduling
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Caregiver
Independant Contract
04.2020 - 08.2023
Customer Service Representative
CSC(TSE)
07.2018 - 04.2019
Receptionist
Western Appliance Repair
07.2015 - 12.2018
Child Care Worker
Self Employed
11.2012 - Current
High School Diploma -
Leuzinger High School