Vanessa Lugo
Henderson,NV
Summary
Driven professional with a robust background in customer service and sales at RC Willey Home Furnishings. Excelled in client engagement and problem resolution, enhancing customer satisfaction and loyalty. Demonstrated expertise in payment processing and relationship selling, leveraging research and analysis skills to exceed sales targets. Known for an outgoing personality and organizational prowess, consistently delivering results.
Overview
16
16
years of professional experience
Work History
Sales Associate
RC Willey Home Furnishings
01.2015 - Current
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Processed orders through system and coordinated product deliveries.
- Sold various products by explaining unique features and educating customers on proper application.
- Assisted customers by finding needed appliances and checking inventory for items at other locations.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
Customer Service Lead
RC Willey Home Furnishings
08.2008 - 01.2015
- Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Located products through extensive researching and arranged for drop shipments for items located at different facilities.
Volunteered to handle complaints and issues for manager during busy time periods. - Responded to customer calls and emails to answer questions about products and services.
- Maintained customer account notes in Accuterm and Storis software for future reference
- .Processed credit application, security credit report questions, and explanation of approval and turn downs.
Education
High School Diploma -
Antelope Valley High School
Lancaster, CA06.1999
Skills
- Customer service excellence
- Research and analysis
- Payment processing
- Administrative duties
- Client engagement
- Call center
- Documentation and reporting
- Problem resolution
- Credit card, Check and Cash payment processing
- Relationship selling
- Merchandising knowledge
- Listening skills
- Reliable and punctual
- Outgoing personality
- Organized
Timeline
Sales Associate
RC Willey Home Furnishings
01.2015 - Current
Customer Service Lead
RC Willey Home Furnishings
08.2008 - 01.2015
High School Diploma -
Antelope Valley High School
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