Vanessa Lujan
Albuquerque,NM
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Passenger Train Conductor
Herzog Transit Services Inc
11.2018 - Current
- Communicate with train dispatchers to obtain and adjust directions.
- Maintain strict schedules for passengers.
- Make public announcements on routes and delays.
- Signal crew members, utilizing hand or flag signals, radio communications and lantern.
- Inspect train in motion and stationary to determine proper functionality.
- Communicate through various methods to conduct train movement.
- Perform air brake and electrical connection coupling.
- Prepare forms, required reports, switch lists and train orders daily.
- Conduct all pieces with skill and efficiency.
- Signal to engineers regarding train stopping, starting, directional switches or emergencies.
- Operate controls to activate track switches and traffic signals.
- Receive information regarding train or rail problems from dispatchers or from electronic monitoring devices.
- Inspect locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
- Check tickets and passenger information to verify payment, destinations and special considerations.
- Process debit/credit card payments and cash transactions for passengers without tickets.
Senior Certified Pharmacy Technician
Prime Therapeutics
05.2007 - 07.2014
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Supervised six to eight pharmacy technicians and coordinated day-to-day assignments.
- Attended monthly meetings with pharmacists and drug representatives to ensure correct dispensing of medications and dosing.
- Reviewed medication inventory orders.
- Advocated for patients' compliance with medication guidelines.
- Reviewed and verified various medication and insurance claims to submit monthly auditing reports.
- Stocked, labeled and inventoried medication to keep accurate inventory records.
- Answered patients' questions and troubleshot prescription issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Cross-trained existing employees to maximize team agility and performance.
- Developed suggestions for technical process improvements to optimize resources.
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
- Maintained strict adherence to HIPAA regulations while handling sensitive patient information and prescription records.
- Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Reviewed and verified customer information and insurance provider information.
Skills
- Data Entry
- Active Listening
- Claims Processing
- Decision-Making
- MS Office, Word, Microsoft Excel, Microsoft PowerPoint, Adobe Acrobat
- Self-Motivated
- Flexible and Adaptable
- Attention to Detail
- Excellent Communication both written and oral
- Multitasking Abilities
- Organization and Time Management
Timeline
Passenger Train Conductor
Herzog Transit Services Inc
11.2018 - Current
Senior Certified Pharmacy Technician
Prime Therapeutics
05.2007 - 07.2014
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