Vanessa Luke
Mayfield Heights,OH
Summary
(Moving to LA summer, 2024)-
As an eager to learn, dedicated and dynamic professional with about 4 years of experience in the property management field, I manage an 80-unit apartment complex with a stellar 100% occupancy rate. In my role, I handle rent collection, tenant screening, lease and renewal preparation, delinquency/collections management, and evictions. Additionally, I oversee maintenance personnel, lead marketing efforts, host resident events, create engaging monthly newsletters, and coordinate with vendors. I also assist in managing two other locations as needed within NE Ohio region. With two years of fair housing experience, I ensure a commitment to ethical and equitable practices.
I also serve as a private landlord, also balancing the responsibilities as a Staff Sergeant in the Ohio Air National Guard. I was honored with two Hard Charger Awards for excellence in two separate missions. These experiences have not only shaped my leadership skills but also instilled a sense of humility, accountability, discipline and dedication in all aspects of my professional life.
My core skills lie in effective communication, meticulous organization, and the ability to build strong relationships. Proficient in Rent Manager, Yardi, RentRedi, Microsoft Word, and Excel, I leverage technology to streamline processes and enhance efficiency.
Lastly, I am a full-time college student in my senior year, working towards a Bachelor's degree in Small Business Management and Entrepreneurship. I thrive on embracing change and encourage continuous growth, both professionally and personally.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager
LHU Management
07.2022 - Current
- My daily responsibilities include overseeing maintenance operations, addressing any maintenance issues promptly, coordinating repairs as needed
- Handle tenant inquiries and concerns, facilitating effective communication to resolve issues efficiently
- Manage rental applications, screenings, lease agreements, and rent collection, ensuring compliance with leasing policies and regulations
- Building and maintaining positive relationships with tenants and vendors, conducting regular inspections to ensure the property meets safety and cleanliness standards
- Maintained sufficient number of units market-ready for lease.
- Ultimately, my goal is to provide exceptional service to our residents and uphold the reputation of the apartment complex as a desirable place to live.
- Developed and implemented marketing strategies to increase occupancy rates.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Demonstrated leadership skills in managing projects from concept to completion.
Services Journeyman- Staff Sergeant E-5
200th Red Horse Squadron
07.2018 - Current
- Provide lodging accommodations for personnel, including room assignments, check-in/check-out procedures, and maintenance of facilities.
- Conduct physical fitness tests according to established protocols, including administering assessments, recording results, and providing feedback to individuals.
- Support unit deployments and contingency operations by ensuring adequate food, lodging, and fitness support for personnel in the field.
- Manage food service operations, including meal planning, preparation, and distribution for 150 members, to ensure nutritional quality and compliance with dietary guidelines.
Leasing Consultant
M2 Management Group
05.2020 - 06.2022
- Coordinated appointments to show marketed properties.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
- Implemented creative incentive programs for renewals, resulting in increased retention rates among existing tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
Education
BA, Business Management -
DeVry University
12.2024
High School Diploma -
Jefferson Area High School
05.2017
Skills
- Marketing
- Resident retention
- Project management
- Database Management
- Critical Thinking
- Lease Renewals
- Decision-Making
- Capital Projects Management
- Eviction Procedures
- Dispute Handling
- Social Media Engagement
- Contract Negotiation
Military Experience
Ohio Air National Guard, 200th RHS-DET 1, E-5 Staff Sergeant, 07/2018, 07/2024, Manage and maintain force support programs and operations. Provide monthly lodging, food and fitness support while creating a healthy/happy morale for Airmen. Drill consists of preparing food, being a shift lead, serving food, conducting physical fitness tests, and handling money databases. Additionally, adjusting quickly to changes and unexpected obstacles to meet the needs of the mission.
Certification
- Fair housing (2020-2022)
- ALS (Airman Leadership School)- Air University: Graduated July 2023
- Adult and Pediatric CPR/AED 2023
Military Projects
Fort Dix- K-Span Project, Planned a variety of MWR events; bolstering Airman morale
Provided 288 meals to 12-person construction team in a timely manner; complementing an aggressive on-time project schedule
Assisted in the insulation of Installed 6,230 sq ft of climate regulating insulation across two K-Spans, maximizing the K-Spans ability to optimally provide a climate-controlled environment during training exercises.
Received Hard Charger award.
Personal Information
Title: Property Manager
Awards
- Hard Charger- Nov. 2021
- Air Force achievement metal
- Hard Charger Aug. 2023
Timeline
Property Manager
LHU Management
07.2022 - Current
Leasing Consultant
M2 Management Group
05.2020 - 06.2022
Services Journeyman- Staff Sergeant E-5
200th Red Horse Squadron
07.2018 - Current
BA, Business Management -
DeVry University
High School Diploma -
Jefferson Area High School
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