Summary
Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Lumpkin

Picayune,MS

Summary

Highly driven Leader successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive environment.

Overview

17
17
years of professional experience

Work History

Project Specialist

Amentum
Zaczernie, Poland
10.2023 - Current
  • Ensure all missions assigned to the Project are executed in an efficient and timely manner.
  • Produce daily and weekly reports that provide a clear and accurate picture of all ongoing missions to program leadership and USG.
  • Organize and facilitate meetings with the Program Manager and USG to review progress and address issues.
  • Develop and maintain project plans and schedules.
  • Review all Government correspondence prior to submission.

General Manager

United Fitness Partners
Gulfport, MS
07.2021 - 09.2023
  • Trained 27 employees on duties, policies and procedures.
  • Created an ordering system to regulate costing.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Led a 12 employee team to achieving a top 10% finish in EFT increase within the company.
  • Managed clubs totaling $250,000 in EFT.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Medical Assistant

Ocshner Medical Center
Metairie, LA
03.2016 - 08.2019
  • Scheduled appointments for patients via phone and in person.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.

Command Support Staff Member

United States Army
Killeen, TX
08.2007 - 01.2016
  • Supervised 44 Soldiers on rear detachment.
  • Managed and maintained 4 million dollars in equipment and inventory with 100% accountability.
  • Prepared daily reports for the Command Group.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Managed office supplies inventory and placed orders when necessary.
  • Coordinated meetings between internal departments and external partners.
  • Developed processes for efficient workflow within the departmental structure.
  • Monitored deadlines for tasks assigned to staff members on behalf of the executive team.
  • Sorted mail received daily for distribution throughout the office.
  • Arranged conference calls with remote employees or clients located outside of local area.
  • Compiled data for reports using various computer programs including Microsoft Word, Excel, and PowerPoint.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Inputted data into automated systems such as Defense Travel System or Joint Personnel Adjudication System.
  • Maintained and updated daily event logs and entry authority lists.
  • Collaborated with external agencies to coordinate traffic movement and resource deployment.

Operations NCOIC

United States Army Reserve
Fort Hood, Texas
08.2007 - 01.2016
  • Provided administrative support to the Commanding Officer and First Sergeant, for over 80 Soldiers.
  • Organized and maintained confidential files, records, and documents.
  • Compiled data for reports using various computer programs including Microsoft Word, Excel, and PowerPoint.
  • Prepared correspondence such as letters, memos, emails, and other forms of communication.
  • Supported the Commanding Officer and First Sergeant in planning conferences, meetings, ceremonies, briefings and debriefings and other special events as required.
  • Created spreadsheets and databases in order to track data related to operations or personnel matters.
  • Inputted data into automated systems such as Defense Travel System or Joint Personnel Adjudication System.
  • Updated organizational charts reflecting current personnel assignments.
  • Assisted with onboarding process for incoming and outgoing Soldiers by providing necessary paperwork and assignment materials.
  • Proofread and prepared NCOER's for 1st Sergeant review and processing.
  • Produced monthly and quarterly training reports for Battalion meetings.
  • Reviewed and approved personnel leave forms.
  • Planned and executed all company training and field exercises.
  • Managed, processed, and reviewed personnel accountability, strength management.
  • Managed and reviewed awards, promotions, reductions and legal actions.

Education

Associate of Arts - General Studies

Pearl River Community College
Poplarville, MS
05.2021

Skills

  • Operations Oversight
  • Branding
  • Sales
  • Training and Development
  • Domestic and International Experience
  • Time Management
  • Personnel Management
  • Microsoft Office Proficiency
  • Meeting Planning
  • Timesheets and Payroll
  • Project and Operations Management
  • Account Management
  • Expense Control
  • Service Quality Improvement
  • Customer Retention
  • Customer Relationship Management
  • P&L Management
  • Vendor Sourcing
  • Recruiting and Hiring
  • Quality Management
  • Schedule Management
  • Public Relations
  • Sales Planning and Implementation
  • Product Development
  • Team Leadership
  • Purchasing and Planning
  • Training and Development
  • Staff-Retention Programs

Timeline

Project Specialist

Amentum
10.2023 - Current

General Manager

United Fitness Partners
07.2021 - 09.2023

Medical Assistant

Ocshner Medical Center
03.2016 - 08.2019

Command Support Staff Member

United States Army
08.2007 - 01.2016

Operations NCOIC

United States Army Reserve
08.2007 - 01.2016

Associate of Arts - General Studies

Pearl River Community College

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Vanessa Lumpkin