Vanessa Luna
Fort Worth,TX
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
General Office Clerk
Tarrant County District Attorney's Office
09.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Screened visitors and issued badges to maintain safety and security.
- Interacted with customers by phone, email, or in-person to provide information.
Detention Officer
Tarrant County Sheriff's Office
03.2019 - 09.2023
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Regularly conducted security and sanitation checks.
- Attended to feeding, housing, and physical well-being of inmates.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Built solid relationships with staff and residents to keep institution safe and secure.
Intake Receptionist
Sundance Hospital Arlington
05.2016 - 12.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Conducted patient intake interviews, recording and documenting relevant information.
Receptionist Assistant
Singleton Eyecare Center
07.2015 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Resolved customer problems and complaints.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Prepared and maintained master calendar, collecting and disseminating general information.
Receptionist Clerk
Pack Optical
07.2013 - 07.2015
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Organized, maintained and updated information in computer databases.
Education
High School Diploma -
Amon Carter Riverside High School
Fort Worth, TX06.2013
Skills
- Data Entry Documentation
- 10-Key Proficiency
- Issue Response and Resolution
- Document Retrieval
- Microsoft Outlook
- Microsoft SharePoint
- Microsoft Access
- Correspondence Writing
- Multitasking and Time Management
- Calendar Management
- Typing Proficiency
- Office Supplies and Inventory
Languages
Spanish
Full Professional
English
Full Professional
Certification
- Mental Health Aide, Tarrant County Sheriff Department - June 2022
Timeline
General Office Clerk
Tarrant County District Attorney's Office
09.2023 - Current
Detention Officer
Tarrant County Sheriff's Office
03.2019 - 09.2023
Intake Receptionist
Sundance Hospital Arlington
05.2016 - 12.2018
Receptionist Assistant
Singleton Eyecare Center
07.2015 - 05.2016
Receptionist Clerk
Pack Optical
07.2013 - 07.2015
High School Diploma -
Amon Carter Riverside High School
Similar Profiles
Keegan Sneeringer-SobotkaKeegan Sneeringer-Sobotka
Intern at Berks County District Attorney's OfficeIntern at Berks County District Attorney's Office
Christy KellChristy Kell
Administrative Coordinator at Marathon County District Attorney's OfficeAdministrative Coordinator at Marathon County District Attorney's Office
Mariam SolimanMariam Soliman
Intern at Dallas County District Attorney's OfficeIntern at Dallas County District Attorney's Office