Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst

Vanessa Luna

Lodi,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer satisfaction. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Guest Advocate

Target
12.2022 - Current
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with self-checkout machine operations.
  • Engaged with customers and offered assistance upon entry into store.
  • Described products and services in detail to answer customer questions.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Worked with floor team and managers to meet wide range of customer needs.

Cashier

Raising Cane's Restaurants
06.2022 - Current
  • Cleaned and organized condiment and beverage stations to maintain tidiness.
  • Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
  • Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Resolved customer complaints independently or with aid of supervisor.
  • Operated and sanitized kitchen and food preparation equipment.
  • Assisted counter staff in packing ready orders and distributing to customers.
  • Completed order entries and verified correctness with customers to reduce post-order errors.
  • Properly maintained and operated cash register and POS system to swiftly process payments.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Cooked menu items according to specified instructions.
  • Prepared food items according to recipe to drive quality and consistency.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Prepared meals with special accommodations for those with allergies.

Sales Associate

Bath And Body Works, Limited Brands
10.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Cashier Team Lead

Jack In The Box
10.2018 - 07.2020
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Monitored areas for security issues and safety hazards.
  • Restocked and organized merchandise in front lanes.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Practiced proper safety and sanitation standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Trained and assisted new kitchen staff members.
  • Maximized sales potential by properly prepping, storing, and rotating food products.

Education

No Degree -

San Joaquin Delta College
Stockton, CA

Skills

  • POS Transactions
  • File and Record Maintenance
  • Reporting Efficiency and Accuracy
  • Guest Satisfaction
  • Guest Relations
  • Calm and Professional Under Pressure
  • Computer Skills
  • Verbal and Written Communication
  • Computer Troubleshooting
  • Network Updating
  • Analytical Thinking
  • Teaching Skills
  • Customer Support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Guest Advocate

Target
12.2022 - Current

Cashier

Raising Cane's Restaurants
06.2022 - Current

Sales Associate

Bath And Body Works, Limited Brands
10.2021 - 01.2022

Cashier Team Lead

Jack In The Box
10.2018 - 07.2020

No Degree -

San Joaquin Delta College

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Vanessa Luna