Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Vanessa Luna

Sacramento,CA

Summary

  • Highly Motivated Dynamic Professional with 6+ years of experience in Hotel Industry, Customer Service, Management and organizational skills and excelled as a front Desk Manager role.
  • My experience in guest relations , scheduling and problem solving has equipped me to thrive in dynamic and fact paced environment.
  • Focusing on switching my industry to corporate in Logistics, Customer Service and procurement environment with huge dedication and motivation.
  • Capable professional knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives.
  • Experienced in managing paperwork, collecting payments and resolving issues.

Overview

5
5
years of professional experience

Work History

Logistics Coordinator, Royal Bull Trans, Inc

Amritpal Singh
Rohnert Park, CA
02.2023 - Current
  • Conducted regular reviews of supplier performance metrics such as on-time delivery rate, fill rate.
  • Oversaw loading and unloading activities at warehouses and distribution centers.
  • Organized and monitored the shipment of products in accordance with customer requirements.
  • Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Responded quickly to customer inquiries about order status or changes in schedules.
  • Coordinated daily logistics operations, including shipment scheduling and tracking.
  • Analyzed logistics performance data to identify trends and areas for improvement.
  • Utilized logistics software to optimize supply chain processes and improve efficiency.
  • Managed subcontractor activities by reviewing proposals and developing performance specifications.
  • Managed movement, sorting and loading of supplies to keep deliveries on schedule.

Front Desk Host, Hyatt Hotel

Stephen Santana
Sacramento, CA
01.2021 - 12.2022
  • Welcoming and checking in guests, verifying identification and payment details.
  • Addressed guest issues and complaints promptly, ensuring effective communication with management.
  • Tracked inventory of supplies used at the front desk area to ensure adequate stock was available at all times.
  • Inspected rooms daily for any necessary repairs or maintenance issues that needed attention.
  • Developed relationships with regular customers by remembering their preferences when they returned for future stays.
  • Assisted authorizations and credit card verifications.
  • Greeted guests with breakfast setup, table bussing, and guest engagement, and provided exceptional customer service.
  • Assisted with training new employees on proper front desk protocols and processes.
  • Pre-key large groups and verify routing as required.
  • Performed basic administrative tasks such as filing documents or entering data into computer systems.

Front Desk Manager, Holiday Inn Hotel

Rocky Roquet, General Manager
West Sacramento, California
06.2019 - 11.2020
  • Developed and managed schedules for multiple departments.
  • Trained employees to meet hotel standards and provided them with exceptional service.
  • Maintained a professional demeanor when interacting with guests.
  • Oversee accurate inventory tracking and place orders through major distributors.
  • Developed systems for tracking customer preferences to improve customer satisfaction ratings.
  • Prepared monthly budgets for the front office department based on projected sales figures.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Processed employee time sheets, payroll information and other administrative documents.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.

Education

GED -

Los Rios Community College
Sacramento, CA
03-2018

High School Diploma -

River City High School
West Sacramento, CA
04-2016

Skills

  • Purchase Orders
  • Inventory Control
  • Problem-Solving
  • Emergency Readiness
  • Supply Chain Operations
  • Logistics Analysis
  • Efficiency Improvement
  • Scheduling Coordination
  • Communication
  • Decision-Making
  • Stress Management
  • Analytical Thinking
  • Customer Service
  • Driver Scheduling
  • Sales Support
  • Client Relations

Affiliations

  • Reading
  • Networking
  • Swimming
  • Cooking
  • Learning about advanced technologies

Languages

English
Full Professional

References

References available upon request.

Timeline

Logistics Coordinator, Royal Bull Trans, Inc

Amritpal Singh
02.2023 - Current

Front Desk Host, Hyatt Hotel

Stephen Santana
01.2021 - 12.2022

Front Desk Manager, Holiday Inn Hotel

Rocky Roquet, General Manager
06.2019 - 11.2020

GED -

Los Rios Community College

High School Diploma -

River City High School

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Vanessa Luna