Vanessa Lynn
Summary
Personable and organized administrative professional with a strong dedication to patient care and exceptional customer service. Known for fostering meaningful connections, excels at creating a welcoming environment for patients while ensuring efficient front-office operations. Core competencies include effective communication, multitasking, and attention to detail. Committed to enhancing patient experiences through compassionate support and streamlined processes.
Overview
32
32
years of professional experience
Work History
Teacher Assistant (K-6)
Ascent Classical Academy of Douglas County
Lone Tree, CO
10.2023 - Current
- Build positive relationships with students by tracking missing work, managing behaviors, executing small group and individual instruction, proctoring tests and evaluations, and meeting all accommodations
- Collaborate with the Student Services team to meet requirements for special education plans (IEPs, 504s, etc.)
- Develop collegial, professional relationships with students, parents, and colleagues as an active community partner
Administrative Assistant/Scheduler
Medicolegal Services, Inc.
Southfield, MI
07.2006 - 05.2011
- Scheduled appointments for over 50 independent medical physicians
- Served as a liaison between clients (Attorneys, Employers, Insurance Companies) and physicians
- Matched cases with appropriate medical expertise
- Managed patient check-ins and maintained accurate patient records
- Drafted and distributed appointment notifications to clients, patients, and attorneys
- Coordinated physician depositions and ensured proper scheduling
Administrative Assistant
Instant Assistant, Inc.
Warren, MI
07.2003 - 06.2007
- Managed membership affairs for Automation Alley and Glima Southeast Resource Centers
- Answered multiple phone lines and provided exceptional customer support
- Registered members and guests for events and maintained an online membership roster
- Processed invoices, membership renewals, and credit card transactions using Verisign
- Compiled and distributed new member packets and maintained committee rosters
- Provided email support and attended events to assist with check-ins and reporting
- Collaborated closely with senior officials of Oakland County Government
Medical Receptionist
Biological Psychiatry P.C.
Roseville, MI
09.2002 - 07.2003
- Checked in patients and verified insurance information
- Answered calls and routed them appropriately
- Managed prescription refills and dispensed sample medications per physician orders
- Maintained petty cash logs and processed payments
- Organized and filed medical records and correspondence
- Prepared daily financial reports and ensured office supply inventory
Onsite Construction Secretary
Dayton Hudson’s Property Division
Minneapolis, MN
07.1993 - 05.1995
- Provided administrative support for remodeling and new construction projects
- Maintained financial records for multi million-dollar projects, including Somerset Collection North
- Logged and tracked fieldwork orders and extra project costs
- Documented and distributed monthly meeting minutes
- Handled communications via fax and telephone for on-site contractor representatives
Skills
- Patient intake & scheduling
- Insurance verification & medical billing
- Strong written and verbal communication
- Customer service & patient relations
- Data entry & record keeping
- Microsoft Office Suite (Word, Excel, Outlook)
- Multi-line phone system operations
- Front office & administrative support
- Scheduling & calendar management
- Customer service & client relations
- Medical Manager software
- Office equipment proficiency
Timeline
Teacher Assistant (K-6)
Ascent Classical Academy of Douglas County
10.2023 - Current
Administrative Assistant/Scheduler
Medicolegal Services, Inc.
07.2006 - 05.2011
Administrative Assistant
Instant Assistant, Inc.
07.2003 - 06.2007
Medical Receptionist
Biological Psychiatry P.C.
09.2002 - 07.2003
Onsite Construction Secretary
Dayton Hudson’s Property Division
07.1993 - 05.1995
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