Vanessa MacNorton
Apalachin,NY
Summary
I am looking to to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills as well as use my experience and skills to continue to grow as a professional. Am an organized and dependable candidate successful at managing multiple priorities with a positive attitude with willingness to take on added responsibilities to meet team goals. I am a detail-oriented team player with strong organizational skills and have the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
District Data Coordinator
Johnson City School District
Johnson City, NY
07.2023 - Current
- Prepares and interprets student data reports.
- Develops, coordinates, plans and implements trainings for District personnel on systems and/or NYSED initiative related to data analysis and reporting.
- Provided assistance to school staff in using data management tools, increasing their confidence and proficiency.
- Entered information accurately into applicable databases, also checking the data for errors and correcting in the Student and / or Staff system. (Examples are Data Warehouse Level 0, Level 1 and Levels 2.)
- Requests all answer sheets from local BOCES. Scans all Regents and NYSITELL tests for grading purposes, retrieves grades and provides to appropriate.
- Maintaining grades for BOCES students, and Regents results.
- Creating report cards.
- Works closely with computer services personnel to meet and accurately report student information.
- Work with computer staff on supports, needs and requirements of other computer systems related to student services such as creating and generating unique reports that augment system reports for District analysis and review, and providing direction to District personnel for error correction within source systems.
- At times taking direct responsibility for data correction.
- Coordinates and facilitates District data team meetings.
- Accesses reports related to student data using SIRS Reporting System as well as Level 1 reports.
Software Support Specialist
BT BOCES SCRIC
05.2019 - 07.2023
- Provided remote assistance to clients experiencing technical difficulties, based on prioritizing district needs based on deadlines and urgency reducing downtime and minimizing disruptions to their operations.
- Created Student Management Software documentation and user guides, enabling customers to better understand software functionality and features.
- Maintained website documentation for SMS.
- Schedule and present all PowerSchool trainings
- Perform quarterly process to store grades and print on report cards, run Honor Roll, Class Rank, GPA and send out Athletic Reports of failures, etc.
- Create new staff and set up access for them
- Set up PowerScheduler
- Reach out to PowerSchool support when necessary.
- Perform PowerSchool System yearly rollover process.
- Upload student photos into PowerSchool.
- Attend PowerSchool NYS monthly meetings.
- Install plugin updates and update server monthly to maintain recent updates also manage all release notes from PowerSchool for updates.
- Maintain elementary standards for Elementary Report Cards, and adjusting yearly per teacher request.
- Designing and maintaining report cards for all grade levels.
- NYSED Data Warehouse (Level 0, Level 1, Level 2) reporting requirements and error resolution.
- Participated in ongoing professional development opportunities, ensuring continuous growth as a Software Support Specialist.
Customer Service Representative
Time Warner Cable
12.2013 - 05.2019
- Assist customers with scheduling appointments for new service and troubleshooting current services, taking payments, making payment arrangements, educating on bill, and addressing any other concerns customer may have
- Scheduling technicians when necessary for installation of services, moving to a new address, or cancelling services.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
NCI
10.2012 - 12.2013
- Schedule and assist customers with service for Power Company, assist customers with payments and payment arrangements
- Schedule technicians to turn meters on and off if necessary.
Education
No Degree - Business Information Management
Broome Community College
NY, Business Information Management06.2026
High School Diploma -
Sandy Creek Central School
Sandy Creek, NY06.1998
Skills
- Microsoft Excel
- Data Warehousing: SIRS, ASAP, Level 0, Level 1, Level 0 Historical, NYSED Business Portal,
- Report Generation
- PowerSchool
- SchoolTool
- nVision
References
Furnished upon request.
Timeline
District Data Coordinator
Johnson City School District
07.2023 - Current
Software Support Specialist
BT BOCES SCRIC
05.2019 - 07.2023
Customer Service Representative
Time Warner Cable
12.2013 - 05.2019
Customer Service Representative
NCI
10.2012 - 12.2013
No Degree - Business Information Management
Broome Community College
High School Diploma -
Sandy Creek Central School
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