Vanessa Magallanes
Corona ,CA
Summary
Fluent in both English and Spanish ,with 5+years of experience providing bilingual costumer support in diverse industries.
Skilled in handling customer inquiries ,offering product solutions ,and resolving complaints in a professional and efficient manner . Known for building rapport with customers and creating positive experiences that increase retention and satisfaction. Experienced in using various CRM and communication platforms to manage customer interactions effectively .
Overview
16
16
years of professional experience
Work History
Packer/Inspector
Autajon Packaging Thoro
07.2025 - 09.2025
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Inspected packaged goods for quality assurance and adherence to safety standards.
- Collaborated with team members to streamline packing processes and reduce downtime.
- Trained new staff on proper handling techniques and safety protocols.
- Coordinated with supervisors to resolve production issues swiftly and effectively.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
Sales Assistant
Speedway LLC
08.2017 - 02.2020
- Assisted customers with product selection, enhancing overall satisfaction and retention.
- Managed inventory levels using point-of-sale systems to ensure product availability.
- Streamlined sales processes by implementing effective merchandising strategies and displays.
- Trained new staff on customer service protocols and operational procedures, fostering team cohesion.
- Resolved customer inquiries and issues promptly, improving overall satisfaction and retention rates.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Packer ,General Labor
General Laborer
11.2017 - 06.2018
- Operated packing machinery to ensure efficient product assembly and packaging.
- Conducted quality checks on packed items for compliance with safety standards.
- Collaborated with team members to streamline packing processes and reduce waste.
- Trained new employees on packing techniques and safety protocols.
- Maintained accurate inventory records of packed goods for distribution efficiency.
- Implemented process improvements that enhanced workflow efficiency in packing area.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
Sales , Cashier , Invoice
Corona Car Wash Lube and Tint
08.2013 - 11.2017
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer balance throughout shifts
- Assisted in training new cashiers on operational procedures
- Resolved customer inquiries and complaints to enhance satisfaction
- Implemented promotional displays to maximize sales opportunities
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Resolved customer issues promptly, ensuring positive experiences and repeat business.
- Improved customer satisfaction by providing efficient and accurate cashiering services.
- Answered questions about store policies and addressed customer concerns.
- Helped maintain a visually appealing storefront by arranging displays according to company guidelines.
- Maintained a clean and organized work area, promoting a professional environment for customers.
Cashier/Customer Service Representative
Molcasalsa
06.2009 - 10.2011
- Managed cash register operations, maintaining accurate cash drawer balances throughout shifts.
- Provided excellent customer service, resolving inquiries and handling complaints with professionalism.
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions.
- Trained new waitstaff in menu knowledge and service protocols.
- Processed payments accurately using point-of-sale systems.
- Resolved customer complaints professionally to enhance dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provided exceptional customer service in fast-paced dining environment.
Skills
- Packaging machinery operation
- Quality assurance inspection
- Process optimization
- Team collaboration
- Cargo van operation
- Cooking ,
- Heavy lifting
- Computer operation
- Manual handling
- Customer service
- Bilingual
- over the road(OTR) driving routs
- Writing skills
- Assistant manager Experience ,
- Processing cash transaction
- Staff training and development
- Problem resolution skills
- Machine operation
- Multitasking
- Decision-making
Languages
Spanish
Professional Working
Timeline
Packer/Inspector
Autajon Packaging Thoro
07.2025 - 09.2025
Packer ,General Labor
General Laborer
11.2017 - 06.2018
Sales Assistant
Speedway LLC
08.2017 - 02.2020
Sales , Cashier , Invoice
Corona Car Wash Lube and Tint
08.2013 - 11.2017
Cashier/Customer Service Representative
Molcasalsa
06.2009 - 10.2011