Vanessa Malerba
East Haven,CT
Summary
Professional hospitality worker, ready to excel in afast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Customer Service
Barcelona Wine Bar
07.2023 - Current
- Delivered exceptional customer service in a fast-paced environment, enhancing guest experiences through attentive and personalized interactions
- Took and accurately food and beverage orders, ensuring timely delivery and satisfaction
- Provided expert wine recommendations, pairing selections with Spanish tapas, paellas, and custom charcuterie to enhance dining experiences
- Informed guests about menu items, including detailed descriptions of cheeses, meats, and wine varieties
- Assured compliance with dietary restrictions and allergy concerns by actively communicating with guests and kitchen staff
- Maintained a clean and organized dining area, contributing to a welcoming and pleasant environment for patrons
- Assisted in training new staff on menu offerings and customer service protocols, promoting a cohesive team dynamic
- Collaborated with kitchen staff to ensure quality food presentation and timely service during peak hours
Assistant - Remote
Camarena Gámez Y Asociados
02.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
Au Pair and Home Manager Experience
InterExchange Au Pair USA
01.2020 - 12.2022
- Provided attentive care for three children aged 8, 11, and 14, ensuring a safe and nurturing environment
- Planned and organized engaging activities and play dates, fostering social skills and creativity among the children
- Assisted with homework and academic projects, promoting a positive learning experience and encouraging educational growth
- Prepared healthy meals for the family, accommodating dietary preferences and encouraging nutritious eating habits
- Managed household chores and tasks efficiently, maintaining a clean and organized home environment
- Coordinated daily schedules, including school, extracurricular activities, and family events, ensuring smooth transitions and time management
- Supported children in extracurricular activities, including transportation and attendance at events, to encourage their interests and hobbies
- Developed strong relationships with the children and family, fostering trust and open communication
Customer Service Representative
TCL
01.2018 - 11.2019
- Provided top-notch customer support by addressing phone-related issues and troubleshooting device problems effectively
- Assisted customers in understanding their device guarantees and warranty coverage, ensuring clear communication of policies and options
- Managed high call volumes with professionalism, demonstrating patience and empathy while resolving customer concerns
- Maintained a positive and proactive approach, contributing to improved customer satisfaction ratings and team performance metrics
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Billing Representative
Beliveo/ Comcast/Xfinity
07.2014 - 12.2018
- Provided exceptional customer service in the billing department, addressing inquiries regarding customer bills and explaining changes and additional charges clearly and effectively
- Engaged customers proactively to identify needs, recommending service upgrades and additional products to enhance their experience
- Achieved promotion to Supervisor by demonstrating strong leadership skills and consistently resolving complex customer issues to satisfaction
- Negotiated solutions for escalated customer concerns, ensuring a positive outcome while maintaining company policies and customer loyalty
- Promoted to the Quality Assurance Department, responsible for reviewing call protocols and compliance to ensure adherence to established standards
- Analyzed customer feedback and performance metrics to identify areas for improvement, contributing to enhanced service quality and operational efficiency
- Trained new hires on company-specific billing software, policies, and procedures, promoting team cohesion and productivity.
- Facilitated smooth departmental operations through cross-training in various roles, providing backup support as needed.
Education
Culinary School -
UNITEC
01.2019
Animation and Digital Arts -
UNIVA
06.2017
AD Advertising -
UNIVA
06.2014
Skills
- Restaurant Experience
- Customer Service
- Sales Experience
- Quality Assurance
- Schedule Management
- Billing
- Excel
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Certification
- Social Media
- Journalism
Languages
Spanish
Native or Bilingual
Timeline
Server/Customer Service
Barcelona Wine Bar
07.2023 - Current
Assistant - Remote
Camarena Gámez Y Asociados
02.2022 - Current
Au Pair and Home Manager Experience
InterExchange Au Pair USA
01.2020 - 12.2022
Customer Service Representative
TCL
01.2018 - 11.2019
Billing Representative
Beliveo/ Comcast/Xfinity
07.2014 - 12.2018
Animation and Digital Arts -
UNIVA
AD Advertising -
UNIVA
- Social Media
- Journalism
Culinary School -
UNITEC
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