VANESSA MARQUINA
Miami Lakes,FL
Summary
Proven administrative professional with a track record of enhancing efficiency and productivity at Express Auto Finance, Inc. Skilled in computer applications and team collaboration, adept at managing sensitive information and streamlining operations. Demonstrated ability to improve process workflows, achieving significant time savings and increased customer satisfaction.
Overview
22
22
years of professional experience
Work History
Assistant
Express Auto Finance, Inc.
07.2011 - 12.2023
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments.
- Processed reimbursements for staff, took care of bills/invoices, and ordering.
- Answered high volume of phone calls and email inquiries.
Screened calls and emails and responded accordingly to support executive correspondence. - Coordinated booked airfare, and hotel to facilitate successful trips.
- Produced accurate office files.
- Seamlessly interacted with colleagues to plan and complete special projects.
- Used advanced software to prepare documents.
Facilitated training for incoming office staff.
Secretary
Popular Auto Sales, Inc.
02.2007 - 06.2011
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Title Clerk
Westside Auto Sales, Inc.
06.2002 - 02.2007
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Examined land records and identified potential problems with title search results.
- Assisted in preparation of title insurance policies and title commitments.
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Served as a liaison between buyers and sellers during the titling process, ensuring all parties were informed about their responsibilities.
Education
High School Diploma -
Hialeah-Miami Lakes Senior High School
Hialeah, FL06.2002
Skills
- Team Collaboration
- Computer Skills
- Verbal and written communication
- Data Entry
- File and Record Keeping
- Administrative duties
- Schedule Coordination
- Multi-Line Phone Systems
- Multitasking
- Bookkeeping
- Great Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant
Express Auto Finance, Inc.
07.2011 - 12.2023
Secretary
Popular Auto Sales, Inc.
02.2007 - 06.2011
Title Clerk
Westside Auto Sales, Inc.
06.2002 - 02.2007
High School Diploma -
Hialeah-Miami Lakes Senior High School
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