Vanessa Marquina
Pomona,CA
Summary
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
13
13
years of professional experience
Work History
Office Assistant /Front Desk Receptionist
A R Gomez Tax Service
01.2021 - Current
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Administrative Operations Specialist
Quanex Pipe Supply Inc
10.2022 - 05.2024
- Assisted with budget management, tracking expenses and providing regular financial updates to the operations team.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Streamlined office processes by implementing efficient filing systems and organizational strategies.
- Supported management team in decision-making by providing accurate data analysis and insightful reports.
- Played a key role in event planning and execution, contributing to the success of various company events and functions.
Sales Manager /Customer Relations Coordinator
Marquina's Enterprises
01.2012 - 03.2020
- Exceeded monthly sales targets consistently by utilizing persuasive sales techniques and building rapport with potential buyers.
- Mentored new sales staff members, guiding them through company procedures and product knowledge training.
- Established strong partnerships with local businesses for cross-promotion opportunities that generated additional leads.
- Developed and maintained strong relationships with key clients to ensure repeat business and referrals.
- Streamlined sales process, reducing paperwork and administrative tasks for a more efficient workflow.
- Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Arts - Psychology
University of California, Riverside
Riverside, CA06-2018
Associate of Arts - Psychology
Mt. San Antonio College
Walnut, CA06-2016
Skills
- Customer service
- Positive attitude
- Time management
- Organizing and categorizing
- Dedicated team player
- Resourceful
- Office management
- Customer relationship management (CRM)
- QuickBooks expert
- Spanish fluency
- Complex Problem-solving
- Meticulous attention to detail
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Administrative Operations Specialist
Quanex Pipe Supply Inc
10.2022 - 05.2024
Office Assistant /Front Desk Receptionist
A R Gomez Tax Service
01.2021 - Current
Sales Manager /Customer Relations Coordinator
Marquina's Enterprises
01.2012 - 03.2020
Bachelor of Arts - Psychology
University of California, Riverside
Associate of Arts - Psychology
Mt. San Antonio College
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