Vanessa Marroquin
Conroe,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Northside Gym. Skilled in complex problem-solving and staff training, adept at multitasking and adapting to meet challenging demands. Demonstrated ability in decision-making and computer skills, significantly improving operational efficiency and service quality.
Overview
6
6
years of professional experience
Work History
Manger
Northside Gym
12.2023 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Receptionist
Bellacio Nails and Spa Salon
06.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Stock Manager
Holister
01.2019 - 06.2022
- Maintained neat and organized backroom to easily access merchandise and drive sales.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
- Set up displays of merchandise to market new products to customers.
- Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
- Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Censor-tagged merchandise to help deter theft and maximize sales of merchandise.
- Reduced waste by closely monitoring stock shelf life and rotating products accordingly.
- Tailored stock levels to seasonal demand, avoiding stockouts during peak periods.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
No Degree - Nursing
Lone Star College
The Woodlands, TX 05.2026
High School Diploma -
The Woodlands College Park High School
The Woodlands05.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Schedule Preparation
- Customer Service
- Decision-Making
- Computer Skills
- Positive Attitude
- Attention to Detail
- Multitasking
- Adaptability and Flexibility
Timeline
Manger
Northside Gym
12.2023 - 08.2024
Receptionist
Bellacio Nails and Spa Salon
06.2022 - 12.2023
Stock Manager
Holister
01.2019 - 06.2022
No Degree - Nursing
Lone Star College
High School Diploma -
The Woodlands College Park High School
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