VANESSA MARTIN
Elk Grove,CA
Summary
Results-driven and detail-oriented team player with over three years of administrative clerical experience. Demonstrated ability to work effectively under pressure, prioritize deadlines while maintaining accuracy and attention to detail. Skilled in handling multiple projects simultaneously, showcasing a strong capacity for organization, analysis, and adaptability in diverse situations.
Overview
5
5
years of professional experience
Work History
Student Assistant
California Department of Justice
06.2022 - Current
- Provided essential support in preparing and digitizing 150 documents in MS SharePoint for automation into the Archive Criminal History System (ACHS), ensuring efficient data management and accessibility.
- Reviewed incoming documents from outside units and identified directing them to the appropriate programs, queues, and departments.
- Monitored, tracked, and analyzed data across various departmental databases including LEA Web, Jade, and APP Processor—ensuring accuracy and timely submission.
- Edited reports for the Department of Justice, ensuring no errors and adherence to established guidelines.
- Developed and performed weekly inventory reports of completed work across the Criminal Record Expedite and Support Program (CRESP) for analytical purposes.
- Maintained accuracy and confidentiality in updating and processing DOJ documents using Microsoft Office Excel, subsequently delivering them to the imaging supervisor for further processing.
- Serve as the primary point of contact for staff in providing administrative support and oversight on various work types.
- Daily sorting and handling of 90+ documents and folders, implementing a systematic tracking procedure in MS Excel to ensure data integrity and confidentiality.
- Maintained communication with management by providing verbal and written reports of activities and assigned tasks.
- Reviewed incoming documentation from external units and verified that documentation is accurate and accordance to departmental standards and completeness.
- Assisted in identifying, documenting, and advising management on submission related problems and provided resolutions relating to those problems.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
Recreation Aide
City of Sacramento "4th R" Child Care Program
09.2021 - 06.2022
- Monitored school age children in before and after school programs while encouraging participation in various activities.
- Led arts and sports activities for children while attending to incoming phone calls in a fast paced environment.
- Independently and collaboratively worked with supervisors in developing lesson plans in accordance with age and grade level.
- Model and teach acceptable behavior to children on a daily basis.
- Manage behavioral challenges in children by fostering a supportive and positive environment while utilizing effective problem resolution techniques.
- Ensured compliance with state regulations and company policies by thoroughly understanding guidelines and adhering to protocols.
- Collaborated with fellow staff members to create a positive work environment focused on teamwork and mutual support.
AVID Tutor
Sacramento County Office of Education
03.2020 - 08.2021
- Formulated questions and helpful tactics to guide students in resolving their academic questions.
- Sustained knowledge in all subject areas to ensure teaching material is clear and accurate.
- Collaborated with teachers to identify areas where students needed additional support, resulting in improved academic performance.
- Frequent exposure to California Education Codes, policies, and procedures to ensure quality teaching and success for students.
- Led private and group instruction with students to improve academic performance, enhance skills and prepare for standardized tests.
- Assisted teachers in grading assignments and conferred on a weekly basis on developing lesson plans.
Office Assistant
Del Campo Insurance Services
03.2019 - 10.2019
- Identify technical reporting problems and provide possible solutions to ensure smooth business operations.
- Prepared, drafted, and distributed letters, faxes, and forms accurately and in a timely, appropriate manner.
- Answered direct calls in a fast-paced environment while collecting client billing payments.
- Provided information and resolved concerns from clients while ensuring customer satisfaction.
- Monitored and updated tracking spreadsheets to ensure documentation was received and approved.
- Coordinated the tracking, review, and processing of invoices while preparing purchase orders for office supplies.
- Review the accuracy of payments owed and services credited to each client’s policies to ensure data is updated.
- Perform weekly procedural analyses, research, and mathematical computations of business financial earnings.
- Categorized client files alphabetically and constructed spreadsheets displaying monthly budgets for management to present.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Expedited document processing with accurate data entry and timely filing.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Education
Bachelors of Arts - Sociology
Sacramento State University
Sacramento, CA12.2023
Associates of Arts - Sociology
Cosumnes River College
08.2021
Skills
- Detail-oriented with data analysis & research skills
- Versatile in individual and collaborative environments
- Effective written and verbal communication
- Integrity, compliance, and confidentiality
- Adherence to instructions, policies, and procedures
- Exceptional organizational skills
- Excellent time management skills
- Update and analyze inventory reports
- JADE (Justice Automated Data Exchange)
- Microsoft Office Professional (Excel, Word, Outlook)
Timeline
Student Assistant
California Department of Justice
06.2022 - Current
Recreation Aide
City of Sacramento "4th R" Child Care Program
09.2021 - 06.2022
AVID Tutor
Sacramento County Office of Education
03.2020 - 08.2021
Office Assistant
Del Campo Insurance Services
03.2019 - 10.2019
Bachelors of Arts - Sociology
Sacramento State University
Associates of Arts - Sociology
Cosumnes River College
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