Vanessa Martin

• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Operated equipment and machinery according to safety guidelines.

• Coordinated training activities for new employees on proper handling of protected health information.
• Served as a resource person for clinicians seeking clarification on coding guidelines or other issues related to medical records documentation.
• Assisted physicians and other healthcare providers with coding issues related to diagnosis and treatment of patients.

• Maintained accurate documentation on all pre-authorization requests, denials and appeals.
• Performed daily audits of submitted claims to ensure compliance with industry standards and regulations.
• Maintained confidentiality of patient information in accordance with HIPAA regulations.

Non profit organization, assisting the uninsured & underinsured .

• Assisted with preparation for patient visits, including obtaining vital signs and preparing examination rooms with necessary supplies.
• Responded promptly to requests from medical staff members for assistance or information related to patient care.
• Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.