Vanessa Martin-Boyd
Brooklyn,NY
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
7
7
years of professional experience
Work History
Operation Manager
Itel BPO Smart Solutions
07.2015 - 09.2022
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Arts - Accounting And Business Management
Montego Bay Community College
Monatego Bay, Jamaica07.2009
Skills
- Project Management
- Business Leadership
- Product Management
- Financial Planning
Timeline
Operation Manager
Itel BPO Smart Solutions
07.2015 - 09.2022
Associate of Arts - Accounting And Business Management
Montego Bay Community College
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