Vanessa Martinez
Store Manager/ Medical Assistant
Tucson,AZ
Summary
I am a loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the Managing field as a Store Manager and the Customer Service Industry along with Medical Field, I love to learn new things all the time. I get along with others very well I am a fast learner, and multi tasker. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Manager
Tio Rico Te Ayuda Financial Center Of Az
Tucson, AZ
05.2017 - Current
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed day to day operations, including supervision and assignment delegation for Tucson Store
- Verification of Vehicle check with Motor Vehicle
- Train and Mentor new employees to maximize team performance and achieve daily performance objectives.
- Employee performance reviews and discuss improvement strategies.
- Maximize customer service, satisfaction, streamline procedures and improve bottom line profitability.
- Do daily accounting, bank runs, deposits, supplies, collection calls, loans on title and registrations on vehicles, great customer service.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Interpreter
Cyracom International Inc.
Tucson, AZ
08.2016 - 03.2017
- Delivered accurate oral translations and interpretation for clients.
- Provided appropriate contextual information to increase clients understanding of translations.
- Interpret medical calls
- Maintained message content, tone and emotion as closely as possible.
- Attended training programs to improve professional knowledge and interpretation skills.
- Resolved problems, improved operations and provided exceptional service.
Medical Assistant
Dr. Roberto Zamudio-Millan, MD
Tucson, AZ
01.2007 - 04.2009
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Made appointments in IDX.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Taught patients about medications, procedures and care plan instructions.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Monitored patients' response to dialysis therapy and reported any unusual findings to nurse supervisor.
- Collected histories, vitals and current complaints via patient interviews.
- Escorted patients to examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Front office work, check patients in, scheduling and cancelling appointments, phone operator, fax,copy machine/ filling, medical records, vital sings, insurance verification,basic coding ICD-9, CPT, referrals and prescription verification.
Education
High School Diploma -
Tucson Magnet High School
Tucson, AZ 08.1999 - 05.2002
CNA- Certified Nursing Assistant
Desert Life Rehabilitation Care Center
Tucson 06.2002 - 08.2002
Medical Assistant
Pima Medical Institute
Tucson, AZ 01.2003 - 11.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Excellent customer service skills
Training and mentoring
Customer-oriented
Financial operations management
Bank deposit procedures
Accurate money handling
Opening and closing procedures
Strong communication skills, Typing 35 WPM, Computer and Electronics, Data generation skills, Bilingual fluent in reading, speaking and writing both English and Spanish
Great customer service, Fast learner, multi tasker
Timeline
Manager
Tio Rico Te Ayuda Financial Center Of Az
05.2017 - Current
Interpreter
Cyracom International Inc.
08.2016 - 03.2017
Medical Assistant
Dr. Roberto Zamudio-Millan, MD
01.2007 - 04.2009
Medical Assistant
Pima Medical Institute
01.2003 - 11.2004
CNA- Certified Nursing Assistant
Desert Life Rehabilitation Care Center
06.2002 - 08.2002
High School Diploma -
Tucson Magnet High School
08.1999 - 05.2002