Vanessa Martinez
Houston,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Manager of Strategic Accounts
PSA BDP International
07.2019 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager of Strategic Accounts
BDP International
10.2015 - 07.2019
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined process for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Team Leader
BDP International
02.2011 - 10.2015
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance..
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Logistics Coordinator
BDP International
03.2004 - 02.2011
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Improved order accuracy through meticulous data entry and verification processes.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
Education
High School Diploma -
Milby High School
Houston, TX06.1996
Skills
- Strategic Planning
- Performance Management
- Team Leadership
- Verbal and written communication
- Key Performance Indicators
- Cross-Functional Teamwork
- Performance Evaluations
- Process Improvement
- Customer Service
- Employee Development
- Multitasking
- MS Office
- Self Motivation
- Analytical Skills
- Problem-Solving
Timeline
Manager of Strategic Accounts
PSA BDP International
07.2019 - Current
Assistant Manager of Strategic Accounts
BDP International
10.2015 - 07.2019
Team Leader
BDP International
02.2011 - 10.2015
Logistics Coordinator
BDP International
03.2004 - 02.2011
High School Diploma -
Milby High School
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