Vanessa Martinez
Riverside,CA
Summary
Highly motivated professional with six years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Excellent customer service and resolution skills.
Overview
15
15
years of professional experience
Work History
Owner
LoBella Boutique
Riverside
01.2018 - Current
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Monitored customer reviews and feedback for continuous improvement efforts.
- Managed online inventory, ensuring accurate product listings and descriptions.
- Uploaded photos, videos or images to online storefronts or other shopping websites.
- Oversaw order fulfillment processes to maintain customer satisfaction.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
- Handled all aspects of business, including accounting, purchasing and web design.
Appointment Clerk
Kaiser Permanente
Anaheim
07.2015 - 02.2018
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Assisted clients with questions or concerns in a timely manner.
- Worked collaboratively with team members to achieve goals.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled appointments, managed calendars and ensured accuracy of appointment times.
- Made appointments for customers based on individual preferences.
- Answered questions about services or products being offered.
- Communicated effectively with other staff members to ensure smooth operations.
- Verified patient's demographic information and updated records accordingly.
- Updated patient contact information as necessary in order to stay connected with them.
Customer Service Representative III
Eastern Municipal Water District
Perris, CA
09.2009 - 06.2014
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding customer service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Processed orders and returns efficiently and accurately.
- Strengthened customer retention by offering discount options.
- Managed high volume of inbound customer calls with professionalism.
- Actively contributed to the improvement of department processes.
- Assisted customers by phone, in person and through email correspondence.
- Trained new employees
Education
Some College (No Degree) -
California State University - Fullerton
Fullerton, CASkills
- Budget Administration
- Administrative Oversight
- Business Management
- Labor Relations
- Complaint resolution
- Data Entry
References
References available upon request.
Timeline
Owner
LoBella Boutique
01.2018 - Current
Appointment Clerk
Kaiser Permanente
07.2015 - 02.2018
Customer Service Representative III
Eastern Municipal Water District
09.2009 - 06.2014
Some College (No Degree) -
California State University - Fullerton
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