Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Manager

Vanessa Martinez

Mission,TX

Summary

Driven manager with a proven track record at Chick-fil-A, enhancing customer satisfaction and team performance through expert conflict resolution and staff development. Skilled in budget control and bilingual communication, I excel in fostering employee growth and streamlining operations, achieving significant improvements in service delivery and team agility.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Manager

Chick-fil-A
01.2021 - Current
  • Inventory, End of the month
  • Hiring new team members
  • Payroll
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Team player engagement

Education

Bachelor In Biology - Biology

The University of Texas Rio Grande Valley
Edinburg, TX

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Budget Control
  • Customer Service
  • Decision-Making
  • Positive Attitude
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Hiring and Training
  • Customer Relationship Management
  • Employee Coaching and Mentoring
  • Professional and Courteous
  • Cost Control
  • Bilingual

Certification

  • ServSafe
  • Food handlers

Languages

Spanish
Full Professional

Timeline

Manager

Chick-fil-A
01.2021 - Current

Bachelor In Biology - Biology

The University of Texas Rio Grande Valley

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Vanessa Martinez