Vanessa Martinez
Summary
Detail-oriented Accounts Specialist skilled in handling diverse range of accounts payable functions with accuracy, efficiency, and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments.
Overview
8
8
years of professional experience
Work History
Account Specialist
West Coast University
2022.01 - 2024.09
- Achieved high levels of student satisfaction through timely resolution of billing disputes or other account-related concerns.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Completed routine and complex account updates to resolve problems.
- Recorded accurate and efficient records in student database.
- Enhanced student satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Managed approximately 680 accounts.
Account Manager
InterFirst Mortgage
2021.05 - 2022.01
- Resolved complex billing disputes between vendors or clients to ensure smooth operations and minimize delays in payment processing.
- Managed electronic payment systems to streamline payment processes and reduce errors.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Managed collections and follow-up on past-due accounts to speed up payments and minimize risk.
- Provided exceptional customer service when addressing client inquiries regarding billing or payment matters, resulting in improved client satisfaction levels.
- Prepared vendor invoices and processed incoming payments.
- Tracked customer invoices to facilitate prompt and accurate payments.
Customer Account Manager
Majestic Home Loan
2017.02 - 2021.04
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Prepared vendor invoices and processed incoming payments.
- Maintained good working relationships with vendors and resolved disputes.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
- Maintained accurate financial records by regularly reconciling accounts payable transactions.
Education
Accounting
Chaffey College
Rancho Cucamonga, CASkills
- Account Administration
- Document Management
- Time Management
- Billing Resolutions
- Processing Payments
- Excellent Communication
- Attention to Detail
- Multitasking
- Microsoft Office 365
- QuickBooks
Languages
Spanish
Native or Bilingual
Timeline
Account Specialist
West Coast University
2022.01 - 2024.09
Account Manager
InterFirst Mortgage
2021.05 - 2022.01
Customer Account Manager
Majestic Home Loan
2017.02 - 2021.04
Accounting
Chaffey College
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