Vanessa Martinez
San Antonio,TX
Summary
Accomplished Quality Engineering Manager at Accenture Federal Services, adept in leveraging data analytics for process improvement and fostering a culture of continuous improvement. Excelled in stakeholder communication and team leadership, significantly enhancing project success and customer satisfaction. Skilled in Quality Assurance Management and Agile Methodology, ensuring compliance and efficient project execution.
Overview
14
14
years of professional experience
Work History
Quality Engineering Manager
Accenture Federal Services
12.2016 - Current
- Coordinated with stakeholders from diverse functional areas; consistently aligning objectives and ensuring the success of major projects.
- Leveraged data analytics tools to identify trends in product defects or process inefficiencies, enabling proactive resolutions before major problems occurred.
- Developed and maintained comprehensive quality documentation, ensuring compliance with industry standards and regulations.
- Enhanced customer satisfaction by addressing complaints promptly and effectively resolving any outstanding issues.
- Trained employees on quality management systems, fostering a culture of continuous improvement within the organization.
- Recruited, placed, and oversaw project staff for optimal project results.
- Presented project information and status updates to customers and fielded concerns.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.
Functional Test Lead
Accenture Federal Services
09.2010 - 12.2016
- Collaborated with business analysts for accurate requirement gathering and documentation, ensuring alignment with client objectives.
- Mentored junior test engineers, enhancing their skillsets and overall team performance.
- Defined and tracked test results, defect counts and performance discrepancies.
- Completed regression tests of new software builds to assess performance and success of bug fixes.
- Conducted root cause analysis on defects discovered during testing, enabling quick resolution and minimizing risk of future occurrences.
Education
BBA - Management Information Systems
University of Texas At Austin
Austin, TX05.2010
Skills
Quality Assurance Management
Release planning
Stakeholder Communication
Leading teams
Root Cause Analysis
Prioritization and Execution
Staff Development
Product Backlog Management
User Acceptance Testing
Requirements Gathering
Agile Methodology
Stakeholder Management
Languages
Spanish
Professional Working
Timeline
Quality Engineering Manager
Accenture Federal Services
12.2016 - Current
Functional Test Lead
Accenture Federal Services
09.2010 - 12.2016
BBA - Management Information Systems
University of Texas At Austin
Similar Profiles
VICTOR R. SWANNVICTOR R. SWANN
Systems Administrator Specialist at Accenture Federal ServicesSystems Administrator Specialist at Accenture Federal Services
Jahron ThomasJahron Thomas
Endpoint Support Intern at Accenture Federal ServicesEndpoint Support Intern at Accenture Federal Services
Alexander J. RaschAlexander J. Rasch
Development Security Operations (DevSecOps) Engineer at Accenture Federal ServicesDevelopment Security Operations (DevSecOps) Engineer at Accenture Federal Services
Matthew RuggieroMatthew Ruggiero
Senior ServiceNow Developer at Accenture Federal ServicesSenior ServiceNow Developer at Accenture Federal Services
Rudy MartinezRudy Martinez
Managing Partner at Parry's Pizzeria and TaphouseManaging Partner at Parry's Pizzeria and Taphouse