Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vanessa Martinez

Fort Worth,TX

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

For the past 7 years I have been a stay at home mom and I am now ready to get back into the working field and apply what I have gained in a new position.

Overview

5
5
years of professional experience

Work History

Cashier

Hobby Lobby
Fort Worth, TX
05.2017 - 10.2017
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers

Server

Uncle Julios
Fort Worth, TX
08.2016 - 04.2017
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Sales Representative

Tmoblie
Fort Worth, TX
09.2014 - 10.2016
  • Analyzed customer feedback to improve products and services.
  • Provided technical support for customers using the company's products or services.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Operated register, handled cash and processed credit card transactions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Greeted and assisted customers to foster positive experiences.

Clerk

QuikTrip
Fort Worth, TX
07.2012 - 06.2014
  • Assisted customers with inquiries and complaints in a professional manner.
  • Maintained cleanliness of the store, including sweeping, mopping, dusting, and organizing shelves.
  • Organized back room storage areas to maximize space utilization.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Operated cash registers to process cash, check, and credit card transactions accurately.

  • Received payment from customers and provided change when necessary.
  • Prepared food items such as sandwiches, salads, hot dogs according to company recipes.
  • Cleaned coffee makers throughout the day to ensure quality beverage preparation for customers.

Education

High School Diploma -

Saginaw High School
Saginaw, TX
07-2012

Skills

  • Customer service excellence
  • Cash handling and management
  • Sales expertise
  • Time management skills
  • Cleaning and sanitizing
  • Excellent people skills
  • Problem-solving skills

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Cashier

Hobby Lobby
05.2017 - 10.2017

Server

Uncle Julios
08.2016 - 04.2017

Sales Representative

Tmoblie
09.2014 - 10.2016

Clerk

QuikTrip
07.2012 - 06.2014

High School Diploma -

Saginaw High School

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Vanessa Martinez