VANESSA MARTINEZ
17350 Humphreys Pkwy #2203 Santa Clarita,CA
Summary
Dedicated customer service professional with 10+ years of experience in knowledge, service delivery, and resolving complex customer inquiries. Maintains professional relationships resulting in high customer satisfaction and contributing to company success. Skilled in addressing customer needs and providing exceptional service for a positive customer experience. Adept at problem-solving and finding innovative solutions to meet customer expectations.
Overview
17
17
years of professional experience
Work History
Bank Teller
Wells Fargo Bank
06.2019 - 10.2024
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them
- Greeted customers and offered them assistance where possible
- Maintained friendly and professional customer interactions
- Sold cashier's checks, traveler's checks and money orders
- Maintained balancing record for personal cash drawers
- Knowing the ins and outs of the bank's systems with policies and procedures
- Processed foreign currency for customers traveling outside the United States
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Bank Teller
Wells Fargo Bank
11.2016 - 09.2017
- Coordinated daily cash reconciliation at a high-volume location
- Collected member loan payments
- Advised clients on mortgage, educational and personal loans
- Maintained friendly and professional customer interactions
- Sold cashier's checks, traveler's checks and money orders
- Maintained balancing record for personal cash drawers
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Assessed clients' financial situations to develop strategic financial planning solutions
- Organized and removed online banking files no longer in use
- Developed strong relations with company associates
- Handled various accounting transactions
- Knowing the ins and outs of the bank's systems and policies
- Organized, stocked and maintained the teller window area
Customer Service Associate/Front End Cashier
Lowes Home Improvement
11.2014 - 09.2016
- Processed an average of 100 plus transactions each day in a timely manner
- Answered customer questions and addressed problems and complaints in person and via phone
- Maintained visually appealing and effective displays for the entire store
- Informed customers about all products lines and services offered by the company
- Maintained up-to-date knowledge of store polices regarding payments, returns, and exchanges
- Assisted customers in finding out of stock items
- Computed accurate sales prices for purchase transactions
- Expressed appreciation and invited customers to return to the store
- Maintained adequate cash supply in cash drawers in multiple checkout stations
- Organized the store by returning all merchandise to its proper place
Front-End Screener
KEDPlasma
08.2013 - 07.2014
- Read and recorded temperature, pulse, and respiration
- Completed and submitted clinical documentation in accordance with agency guidelines
- Maintained a clean, orderly, and well stocked environment
- Developed patient care plans, including assessments, evaluations, and nursing diagnoses
- Cleaned and sterilized instruments and disposed of contaminated supplies
- Organized, updated and maintained over 200 patient charts
- Obtained vitals for a floor of 25 patients per shift
- Worked as part of a team to execute proper care of body mechanics and safety of patient
Customer Service Associate/Front End Cashier
Lowes Home Improvement
05.2008 - 07.2012
- Prevented store losses using awareness, attention, to detail and integrity
- Cross-trained and provided back-up for other customer service representatives when needed
- Worked as a team member performing cashier duties, product assistance, and cleaning
- Worked under strict deadlines and responded to service requests and emergency call-outs
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
- Performing store opening duties, including counting cash drawers and checking all equipment for proper functioning
- Processed merchandise returns and exchanges
Cashier/Sales Associate
Old Navy
09.2007 - 04.2008
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Created new processes and systems for increasing customer service satisfaction
- Cross-trained and provided back-up for other customer service representatives when needed
- Computed accurate sales prices for purchase transactions
- Worked as a team member performing cashier duties, product assistance, and cleaning
- Expressed appreciation and invited customers back to the store
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
Education
High School Diploma -
Lancaster High School
Lancaster, CA06.2007
Skills
- Customer Relations and Store Maintenance Ability
- Opening/Closing Procedures
- Seasoned in Conflict Resolutions
- Telephone Skills, Telephone Inquire Specialist, Handling Multi-Line Phones
- Microsoft Office, Outlook, Word and Geniuses
- Money Handling, Deposit and Withdrawal Management
- Cash Counting/Transaction Processing/Account Updating
- Markdown, Promotions, and Return Procedures
- Team Leadership with Strong Organizational Skills
- Outgoing Personality, Excellent People Skills, and Good Sense of Humor Articulate With Effective Verbal And Written Communication Skills
- Diligent and Conscientious Worker, Organized, and Attentive to Detail
- Resourceful, Patient, Good Listener, Open Minded, and A Quick Learner
- A Dedicated, Self-Motivated, and Efficient Worker With Strong Administrative Skills To Provide Comprehensive Customer Care
Timeline
Bank Teller
Wells Fargo Bank
06.2019 - 10.2024
Bank Teller
Wells Fargo Bank
11.2016 - 09.2017
Customer Service Associate/Front End Cashier
Lowes Home Improvement
11.2014 - 09.2016
Front-End Screener
KEDPlasma
08.2013 - 07.2014
Customer Service Associate/Front End Cashier
Lowes Home Improvement
05.2008 - 07.2012
Cashier/Sales Associate
Old Navy
09.2007 - 04.2008
High School Diploma -
Lancaster High School
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