Vanessa Martinez
Summary
Experienced and knowledgeable licensed health insurance agent with over 6 years of expertise in health-related fields, sales, and customer service. Seeking a challenging position for personal and professional growth, skill development, and knowledge expansion. Committed to providing exceptional service and guidance to clients, ensuring their understanding of complex insurance policies and assisting them in making informed decisions. Results-oriented professional with a strong track record of building lasting relationships and achieving sales targets.
Overview
8
8
years of professional experience
Work History
DMS Telesales Agent
Humana, Inc.
05.2022 - Current
- Inbound Sales representative used knowledge of the product portfolio to accurately assess the distinct needs of different consumers, explain the differences between various health insurance options, and assist the consumer in selecting coverage that meets their unique needs
- Used a consumer-centric, consultative selling approach that aligned consumers' healthcare needs with appropriate products from Humana's portfolio, including but not limited to Medicare plan solutions dental and vision
- Worked independently to achieve sales goals to maximize Humana's growth while retaining current membership
- Modeled a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction while retaining a 1 call close approach and 20% call conversion rate and managing an extensive Book of Business
- As a highly engaged member of my sales team, I also acted as our Individual Dental and Vision subject matter expert, as well as our Change Champions leader
Under 65 Sales Agent
Florida Blue
09.2020 - 05.2022
- Duties as a Sales agent included, being knowledgeable on the products, matching the client with the best plans according to their health and financial needs, meeting and exceeding sales quotas, answering outbound inquiries about product within 24 hours of request, generating leads, overcoming objections and closing sales, outbound campaigns explaining benefits to current customers, maintaining overall productivity and adherence to schedule
Lead Patient Service Specialist
Select Physical Therapy
11.2019 - 03.2020
- Duties as lead patient service specialist consisted of but where not limited to arranging patient appointments according to their aliments and which physical therapist best suited them, answering calls in a friendly demeanor, verifying insurance policies, and going over patients benefits with them, faxing, sorting, and corresponding over e-mail, leading and helping co-workers to ensure maximum efficiency in the office
Hostess/ Receptionist
Makoto @ Bal Harbor Shops
04.2019 - 10.2019
- Duties as hostess/receptionist consisted of but where not limited to answering phone calls in a professional, personable manner, providing guests with reservation, answering their questions and or concerns, greeting guests warmly, assigning seating arrangements, walking guest to designated tables, providing outstanding and friendly customer service
Lead Hostess & Event Coordinator
MR CHOW MIAMI @ The W Hotel
07.2017 - 04.2019
- Duties as lead hostess entailed greeting and checking in clients, keeping track of complete and incomplete parties, keeping the reservation book updated and organized, working with the Maître ‘D to ensure the highest level of satisfaction possible from clients, being well rounded in the art of fine dining
- As well as taking on the role of a strong leader, providing my peers with clear and concise directions
- Duties as the event coordinator consisted of but where not limited to; reaching out to clients promptly once requests where received, quoting them on pricing for requested date, providing them with menu and beverage options, working with and around strict budgets, booking and taking deposits, directing the staff day of event, communicating clearly and efficiently to execute the event client has envisioned
Education
High School -
Dr. Michael M. Krop High School
06.2017
Associate of Arts - Health Care Administration
Broward College
Skills
- Active -240 license
- Fluent in English
- Fluent in Spanish
- Proficiency in reading
- Proficiency in writing
- Proficiency in translation
- Extensive knowledge in Medical Insurance
- Extensive knowledge in Specialty Insurance
- Math Skills
- Computer Proficient
- Adobe
- PowerPoint
- Word
- Excel
- Excellent written communication skills
- Excellent verbal communication skills
- Cross-functional collaboration
- Punctual
- Reliable
- Quick learner
- Highly motivated
- Able to multitask
- Work without supervision
- Meet deadlines
Timeline
DMS Telesales Agent
Humana, Inc.
05.2022 - Current
Under 65 Sales Agent
Florida Blue
09.2020 - 05.2022
Lead Patient Service Specialist
Select Physical Therapy
11.2019 - 03.2020
Hostess/ Receptionist
Makoto @ Bal Harbor Shops
04.2019 - 10.2019
Lead Hostess & Event Coordinator
MR CHOW MIAMI @ The W Hotel
07.2017 - 04.2019
Associate of Arts - Health Care Administration
Broward College
High School -
Dr. Michael M. Krop High School
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