Vanessa Martinez
Corpus Christi,USA
Summary
Customer Care Coordinator with exceptional organizational skills and a proven ability to engage effectively with diverse customers. Known for delivering high-quality service and fostering positive relationships, consistently exceeding performance metrics. Eager to contribute hard work and dedication in a dynamic environment that values customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CYP Program Assistant
Naval Air Station Corpus Christi
Corpus Christi, TX
06.2023 - Current
- Ensuring that the children have good hygiene and changing diapers as necessary.
- Developing a schedule for the children to maintain.
- Preparing meals and snacks.
- Organizing activities and developing a curriculum for older children.
- Organizing files and parents sign in and out rosters.
- Greet families.
- Monitor and report, USDA.
- Maintain portfolios.
- Weekly observations.
- Excellent communication.
- Conduct parent conferences and CYP management.
- Lead the meeting with a prepared agenda and supporting documents.
- Implement and support policies and procedures to ensure compliance with health, fire, safety, facility, and program regulatory guidance and standards.
- Proficient in multiple databases, total workforce management systems (TWMS), and teaching strategies.
- Frequently performs daily CYP administrative and clerical tasks.
- Operates multi-line phone systems, printers, scanners, and fax machines.
- Customer service.
- Responded quickly and effectively to any emergencies or incidents occurring during programming hours.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Communicated with parents about daily activities and any concerning behaviors.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Cared for children in institutional settings.
School and Youth Assistant
Lackland AFB
Lackland AFB, USA
05.2022 - 05.2023
- Provides emotional support and encouragement to students
- Create a welcome, caring, and professional environment for all children, parents, and staff
- Communicates with the families regarding the student’s performance, conduct and attendance
- Adhere to policies as stated in the Child Care Policy and Procedures Manual and in subsequent trainings and meetings
Alterations Shop Cashier
Randolph AFB
Randolph AFB, USA
08.2021 - 05.2022
- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing, and totaling customers’ purchases
- Resolves customer issues and answers questions
- Processes returns transactions
- Phone etiquette
- Customer Service
- Closing duties, including counting cash drawers, setting the alarm, and locking up
- Count the cash drawers out at night and prepare them for the next morning
Job Recruiter
Advantage Solutions
San Antonio, USA
05.2021 - 08.2021
- Sourcing and attracting candidates by using databases, social media etc
- Studying organization plans and objectives and meeting with managers to discuss needs
- Builds applicant sources by researching and contacting community services, colleges, employment agencies, recruiters, media, and internet sites
- Arranges management interviews by coordinating schedules
- Phone etiquette
- Communication and Coordination
Shift Supervisor
CVS
Schertz, USA
02.2021 - 05.2021
- Works effectively with store management and store crews
- Supervise the store’s crew through assigning, directing, and following up of all activities
- Effectively communicate information both to and from store management and crews
- Assist customers with their questions, problems, and complaints
- Phone etiquette
- Customer Service
- Closing duties, including counting cash drawers, setting the alarm, and locking up
- Count the cash drawers out at night and prepare them for the next morning
- Supervised and led employees to maintain productivity and customer service levels.
- Handled emergency situations with composure and in accordance with company guidelines.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints in a timely manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Front Desk Sales Associate
Massage Envy
Rio Rancho, USA
10.2019 - 11.2020
- Greet and welcome guest as soon as they arrive at the clinic
- Direct visitors to the appropriate person and office
- Answer, screen, and forward incoming phone calls
- Ensure reception area are tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
- Processing accounting receivables and incoming payments in compliance with financial policies and procedures
- Performing day to day financial transactions, including verifying classifying, computing, posting, and recording accounts receivables’ data
- Customer Service
- Closing duties, including counting cash drawers, setting the alarm, and locking up
- Count the cash drawers out at night and prepare them for the next morning
Paparazzi Independent Consultant
Belle Ame Boutique
Rio Rancho, USA
10.2019 - 10.2019
- Ability to complete deadlines
- Initiative to discover, create and complete projects
- Thrive in a changing environment
- Comfortable with social media
- Ability to create and maintain great relationships with clients
Education
Highschool Diploma -
Lakenheath Highschool
RAF Lakenheath, UK06.1999
Skills
- Front Desk Support
- Management Skills
- Leadership
- Computer Skills
- Typing Skills
- Active Listening
- Customer Service Skills
- Interpersonal/ Communications
- Adaptability
- Problem - Solving Skills
- Time Management Skills
- Transferable Skills
- Attention to details
- Visualizations
- Machine Learning
- Emotional Intelligence
- Teamwork
- Curriculum development
- Health and safety compliance
- Emergency response
- Parent communication
- Team collaboration
- Activity organization
- Record keeping
- Customer service
- Conflict resolution
- Time management
- Behavior observation
- Administrative support
- Curriculum planning
- Activity facilitation
- Volunteer recruitment
- Child development
- Special needs support
- Toilet training
- Patience and empathy
- Healthy environments
- Hygiene and cleanliness
- Observation and assessment
- CPR training
- Documentation and reporting
Certification
- First Aid
- CPR Certification
- Food Service
Timeline
CYP Program Assistant
Naval Air Station Corpus Christi
06.2023 - Current
School and Youth Assistant
Lackland AFB
05.2022 - 05.2023
Alterations Shop Cashier
Randolph AFB
08.2021 - 05.2022
Job Recruiter
Advantage Solutions
05.2021 - 08.2021
Shift Supervisor
CVS
02.2021 - 05.2021
Front Desk Sales Associate
Massage Envy
10.2019 - 11.2020
Paparazzi Independent Consultant
Belle Ame Boutique
10.2019 - 10.2019
Highschool Diploma -
Lakenheath Highschool
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