Vanessa Martinez

Academic Tutor

• Assisted teachers in providing individualized support to students in individual/small groups.
• Provided teaching methods to meet students individual learning styles and needs.
• Offered feedback to teachers of observations made in student specific struggles allowing them to address specific learning challenges more effectively.
• Collaborated with teachers to implement targeted interventions and strategies.
• Provided encouragement and positive reinforcement, helping students gain confidence in their abilities and to feel more prepared to participate in the classroom.

ESE Secretary

• Maintained accurate and confidential records of student information, including IEPs.
• Served as liaison between parents, teachers, and administrators, providing information and coordinating communication.
• Performed general secretarial tasks, such as typing, filing, preparing correspondence and scheduling meetings.
• Maintained confidentiality of sensitive information regarding students and staff.
• Applying relevant laws, regulations and policies related to special education.

• Helped in implementing the goals and objectives outlined in the students' Individual Educational Plan (IEP).
• Assisted in observing students performance, documenting progress, and assisting with positive behavior management strategies.
• Helped students with activities like toileting, feeding, lifting, transferring and personal hygiene.
• Communicated with parents regarding students progress and concerns.
• Assisted teachers with various instructional activities, including whole groups, small groups, and individual instruction.
• Provided routine clerical support, this included tasks like compiling data, and other administrative duties.
• Participated in trainings often received in areas such as crisis management, first aid, CPR/AED.

• Developed lessons plans that were culturally diverse, engaging and relevant to specific age groups.
• Delivered friendly service and offered expert support in every interaction.
• Paid closed attention to the participant's concerns, goals, and preferences.
• Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
• Empowered and encouraged the participants to actively participate in their own care and decision making.

• Provided crisis intervention services, offering immediate support and guidance to individuals experiencing domestic violence situations.
• Collaborated with multidisciplinary teams to address clients'' unique needs, resulting in more tailored interventions and improved outcomes.
• Enhanced client self-sufficiency through comprehensive case management services, including referrals to housing and employment opportunities.
• Participated in ongoing professional development activities, enhancing knowledge base related to best practices in domestic violence prevention and response efforts.
• Evaluated program outcomes, identifying areas for improvement and implementing necessary changes to enhance service delivery.
• Implemented trauma-informed practices across all aspects of service delivery, promoting healing and resilience among survivors of domestic violence.
• Improved survivor safety by developing personalized safety plans and providing resources for legal assistance.

• Communicated professionally with all vendors.
• Maintained and processed weekly invoices for a fast-paced finance department.
• Tracked incoming and outgoing payments daily and followed up with new vendors accounts.
• Researched and resolved all payment issues and balanced batch summary reports for verification.
• Coordinated account payable invoice approval process ensuring that all invoices were verified, approved, and paid in a timely manner.
• Responsible for mailing out checks by stamping envelopes and depositing them at the post office. This last process confirmed the checks were ready to be processed by the USPS.

• Supported inventory management efforts by accurately recording sales transactions in the system.
• Operated cash register to record transactions accurately and efficiently.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Answered customer inquiries and clarified details regarding charges.
• Assisted with merchandising initiatives such as restocking items on shelves when needed.
• Offered assistance with the purchase process of text books and course materials.

• Assisted with basic administrative tasks, answering phones, directing inquiries, helping with mail and paperwork management.
• Interacted with students, faculty, and visitors, providing information, and assisting with their needs.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Helped students in completing and submitting the Free Application for Federal Student Aid (FAFSA) electronically.

• Managed classroom materials effectively, ensuring a clean, organized space conducive to learning at all times.
• Instructed children in health and personal habits, such as eating, resting, and toileting.
• Enhanced learning experiences by incorporating play-based and age-appropriate activities into daily lesson plans.
• Encouraged social-emotional growth through interactive games, role-playing scenarios, and group activities.
• Established a warm rapport with students that fostered emotional security and a sense of belonging.
• Facilitated healthy habits by promoting proper hygiene practices like handwashing throughout the day.
• Supported individualized learning needs by adapting teaching methods to suit various learning styles and abilities.
• Implemented creative art projects that stimulated fine motor skill development while also allowing for personal expression among students.

• Developed strong relationships with clients, fostering trust and loyalty while promoting long-term business growth.
• Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
• Ensured accurate policy administration by diligently reviewing and updating client information, reducing errors in coverage.
• Educated clients on insurance policies and procedures.
• Analyzed customer needs to provide customized insurance solutions.
• Calculated premiums and established payment methods for sales.
• Collected premiums on or before effective date of coverage.

• Assisted in preparing nutritious snacks for children while adhering to dietary restrictions when necessary.
• Engaged and entertained children through recreational and educational activities.
• Communicated with parents to inform about child's progress and classroom behavior.
• Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
• Prepared for lessons by gathering educational materials and setting up equipment.
• Assisted teacher by developing lesson plans to meet educational goals for each child.
• Facilitated smooth transitions between different parts of the day such as circle time, snack time, and outdoor play.
• Encouraged social-emotional growth among students by modeling appropriate behaviors and guiding conflict resolution.
• Assisted lead teachers in developing age-appropriate curriculum, resulting in improved student engagement and progress.
• Interacted with children one-on-one and in small groups to enhance and support learning activities.
• Maintained classrooms by disinfecting and sterilizing surfaces and toys.

• Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
• Answered phone calls and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
• Trained patients on contact lens fitting.