Vanessa Martinez
Godley,TX
Summary
Dynamic Office Manager with a proven track record at Dr. Douglas Baldwin, DDS, enhancing workflow efficiency and patient satisfaction. Skilled in operations management and customer service, I implemented electronic health record systems and developed financial reporting processes, driving significant improvements in office productivity and team collaboration.
Qualified with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
Dr. Douglas Baldwin, DDS
08.2018 - Current
- Coordinated daily office operations to enhance workflow efficiency and patient satisfaction.
- Managed scheduling for patient appointments, optimizing calendar utilization and reducing wait times.
- Oversaw inventory management, ensuring availability of dental supplies and equipment for seamless operations.
- Implemented electronic health record systems to streamline patient data management and improve accuracy.
- Trained new administrative staff on office protocols and software applications, fostering a collaborative environment.
- Developed financial reporting processes to monitor budgeting and expenses related to office operations.
- Led initiatives to upgrade office technology, resulting in improved operational efficiency and reduced downtime.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Office Manager
ProSoft Implantology and Periodontics
06.2011 - 05.2018
- Enhanced communication channels between patients and dental team, improving service delivery and engagement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Staff management
- Operations management
- Staff hiring
- Policy implementation
- Report preparation
- Business administration
Certification
HIPAA and OSHA Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Dr. Douglas Baldwin, DDS
08.2018 - Current
Office Manager
ProSoft Implantology and Periodontics
06.2011 - 05.2018
Associate of Arts -
Tarrant County College