Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Vanessa Martinez

San Dimas,CA

Summary

Accomplished branch manager known for enhancing operational efficiency and driving revenue growth. Strong background in strategic planning and problem-solving, ready to leverage expertise to support organizational goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Branch Manager

Foothill Credit Union
Arcadia
09.2024 - Current
  • Managed daily branch operations and ensured compliance with credit union policies.
  • Analyzed branch performance data to identify areas for improvement.
  • Fostered a positive team environment through effective communication and support.
  • Managed staff scheduling, hiring and training processes.
  • Resolved escalated customer complaints in a timely manner.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Assistant Branch Manager

Homestreet Bank
Burbank
03.2021 - 08.2024
  • Managed scheduling and training for branch staff to ensure coverage.
  • Supported compliance with banking regulations and internal policies.
  • Oversaw cash handling procedures to maintain security and accuracy.
  • Provided bank leadership in absence of branch manager.
  • Developed strategy to achieve target sales goals.
  • Increased efficiency and drove branch revenue by optimizing daily operations.

Teller, Personal Banker, Business Specialist

Wells Fargo
Rowland Heights, California
02.2015 - 03.2021
  • Processed customer transactions accurately and efficiently using banking software.
  • Promoted bank products and services to enhance customer engagement.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Delivered exceptional service to customers in person or over telephone.

Education

High School Diploma -

West Covina High School

Skills

  • Branch operations
  • Performance analysis
  • Compliance management
  • Staff training
  • Customer resolution
  • Sales strategy

Languages

Spanish
Full Professional

Certification

Notary Public

Timeline

Branch Manager

Foothill Credit Union
09.2024 - Current

Assistant Branch Manager

Homestreet Bank
03.2021 - 08.2024

Teller, Personal Banker, Business Specialist

Wells Fargo
02.2015 - 03.2021

High School Diploma -

West Covina High School

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Vanessa Martinez