Vanessa Bevelacqua
Venice,FL
Summary
Dynamic Practice Manager with proven expertise at Clark Road Animal Clinic, enhancing patient satisfaction through strategic workflow improvements and exceptional staff training. Skilled in budget oversight and regulatory compliance, I fostered a collaborative environment that reduced turnover and improved operational efficiency, ensuring high-quality patient care and safety.
Overview
29
29
years of professional experience
Work History
Practice Manager
Clark Road Animal Clinic
12.2000 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of Number office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Improved practice revenue through effective financial management and strategic cost reductions.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw facility maintenance projects, ensuring a safe and comfortable environment for both patients and staff members.
- Developed and enforced office policies to ensure compliance with healthcare regulations, improving practice efficiency.
- Implemented disaster recovery plan, ensuring continuity of care during unforeseen events.
- Managed all aspects of billing and coding, reducing errors and improving reimbursement rates.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Conducted regular staff training sessions to ensure high levels of patient service and care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Communicated with patients, ensuring that medical information was kept private.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Developed policies and procedures for effective pharmacy management.
Manager on Duty
Kmartcorp
01.1996 - 10.2000
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Reduced employee turnover by fostering a positive work environment and offering professional development opportunities.
Education
Some College - Accounting
St. Petersburg College
Clearwater, FLHigh School Diploma -
Venice High School
Venice, FL06.1999
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Policy implementation
- Records management
- Policy and procedure development
- Employee performance
- Strategic planning
- Payroll administration
- New hire training
- Staff development
- Budget oversight
- Supplies ordering
- Workflow planning
- Human resources
- Regulatory compliance
- Continuous improvement
- Policy development
- Client consulting
- Managing medical practices
- Workflow efficiency
- HIPAA and OSHA regulations
- Managing files and records
- Clinical improvement initiatives
- Employee operations
- Decision-making
- Training and mentoring
- Staff supervision
- Critical thinking
- Patient relations
- Staff scheduling
- Facility oversight
- Patient education
- Employee work scheduling
- Problem identification
- Employee recruitment and hiring
- Employee performance evaluations
- Employee supervision
- Financial operations oversight
- Patient advocacy
- Patient education and counseling
- Records maintenance
- Inventory and restocking
- Loss prevention management
- Patient safety
- Process implementation
- Human resources management
- Administrative staff supervision
- Project oversight
- Drug utilization review
- Immunizations
Timeline
Practice Manager
Clark Road Animal Clinic
12.2000 - Current
Manager on Duty
Kmartcorp
01.1996 - 10.2000
Some College - Accounting
St. Petersburg College
High School Diploma -
Venice High School
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