Summary

Overview

Work History

Education

Skills

Languages

Timeline

Vanessa Masso

Dallas,TX

Summary

Hardworking and adaptable professional with experience across logistics, marketing, retail, and food service industries. Proven ability to manage shipping and receiving operations, support marketing campaigns, maintain organized inventory, and deliver excellent customer service in fast-paced environments. Strong communicator and team player with a keen eye for detail, a hands-on work ethic, and a commitment to meeting deadlines and exceeding expectations. Ready to bring a versatile skill set and positive attitude to a dynamic workplace.

Overview

years of professional experience

Work History

Shipping and Receiving Clerk

Ricos Products

06.2020 - Current

Received incoming shipments, compared contents against associated records and transmitted to proper department.
Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Communicated with vendors and suppliers to verify timely delivery of goods.
Ensured compliance with shipping regulations, preparing accurate documentation for international shipments.
Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.

Marketing

Arrow Personnel

01.2019 - 05.2020

Increased brand awareness by developing and implementing targeted marketing campaigns.
Streamlined communication processes, leading to improved collaboration between departments.
Built constructive relationships, collaborating with other marketing teams, sales enablement groups, marketplace partners and business leaders to develop cohesive marketing strategies and drive growth.
Creating, implementing marketing strategies to attract qualified candidates and build a company's employer brand.
This role requires strong analytical skills, experience in digital marketing tools, excellent communication, and the ability to collaborate with internal teams and external agencies to source top talent.

Retail Stock Associate

Burlington

01.2017 - 01.2019

Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
Enhanced customer satisfaction by providing prompt and courteous service during busy hours.
Expedited shipment processing, unloading deliveries, and promptly placing products in their designated locations.
Participated in weekly staff meetings to share ideas for improving store performance and addressing challenges collaboratively.
Resolved customer inquiries or concerns quickly and professionally, demonstrating excellent problem-solving skills.
Stocked shelves to match planogram images and instructions.
Interacted with guests in friendly and knowledgeable way.
Labeled products, rotated stock and fronted merchandise for appealing display.

Food Runner

Studio Movie Grill

01.2015 - 01.2017

Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Greeted customers and provided outstanding customer service.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
Answered customer questions about food and beverage items and assisted with menu selections.
Delivered exceptional guest experiences through attentive service and quick response to issues.

Education

No Degree -

Brookhaven College

Dallas, TX

01-2017

High School Diploma -

Thomas Jefferson High School