Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Timeline
Generic

Vanessa Matchett

Huntsville,TX

Summary

Results-driven customer service specialist dedicated to enhancing client satisfaction through exceptional service delivery. Proven ability to leverage strong interpersonal skills to effectively resolve concerns, ensuring positive outcomes. Core competencies include conflict resolution and relationship management, aimed at fostering long-term customer loyalty.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Benefits Advisor Contractor

Randstad
WFH
08.2024 - Current
  • Assisted employees in understanding their benefits package, enrolling in programs, and making changes as needed.
  • Updated and maintained databases with current information.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Independent Licensed Insurance Agent

Self-employed
WFH
02.2013 - 10.2024
  • Developed appropriate quotes based on risk information.
  • Identified opportunities for cross-selling additional policies or services to existing customers.
  • Provided assistance with billing inquiries, payment processing, and customer service issues.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

Licensed Insurance Agent Contractor

TTEC
WFH
02.2024 - 09.2024
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Upsold products to policyholders and potential new clients.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

Patient Service Associate

McKesson Intrafusion
WFH
09.2023 - 03.2024
  • Answered incoming calls from patients, answered questions about services offered, and directed inquiries to appropriate personnel.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Initiated application processes to add patients to assistance programs.

Child Support Officer

Office of the Attorney General-Contractor
Bryan, TX
06.2009 - 02.2023
  • Reviewed applications for service and effectively interviewed custodial and non-custodial parents.
  • Prepared case summaries and legal documents in order to present evidence in court proceedings related to child support issues.
  • Analyzed data from various sources such as databases, financial records, tax returns in order to accurately assess a family's financial situation.

Education

Bachelor of Science - Management

University of Phoenix
Tempe, AZ
09-2012

Skills

  • Attention to detail
  • Interpersonal communication
  • Multitasking Abilities
  • Active listening
  • Problem-solving
  • Communication skills
  • Critical thinking
  • Adaptability and flexibility

Affiliations

  • Employee of the Month

Languages

English
Full Professional

Certification

  • Notary Public Commission
  • Life and Health License
  • Property $ Casualty License

Timeline

Benefits Advisor Contractor

Randstad
08.2024 - Current

Licensed Insurance Agent Contractor

TTEC
02.2024 - 09.2024

Patient Service Associate

McKesson Intrafusion
09.2023 - 03.2024

Independent Licensed Insurance Agent

Self-employed
02.2013 - 10.2024

Child Support Officer

Office of the Attorney General-Contractor
06.2009 - 02.2023

Bachelor of Science - Management

University of Phoenix

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Vanessa Matchett