VANESSA MATOS

Work History

PATIENT NAVIGATOR/ADMINISTRATIVE LEADER

PEOPLEONE HEALTH

Kissimmee, Florida

01.2023 - Current

Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
Served as an advocate for vulnerable populations within the healthcare system, addressing disparities in access to care and treatment outcomes.
Developed strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
Assisted patients in scheduling doctor and healthcare appointments.
Educated patients on insurance and healthcare plans.
Provided excellent customer service to patients and medical staff.
Assist with office reporting and data analytics
Proofread and edited documents for accuracy and grammar.
Trained and supervised employees on office policies and procedures.
Developed and implemented strategies to streamline office operations.
Advised leadership on implications, key issues and relationships to interest groups
Provided leadership with objective, independent assessments and recommendations for operational policies.
Maintained strict confidentiality when handling sensitive information, preserving trust among colleagues.
Resolved customer complaints using established follow-up procedures.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
Evaluated program effectiveness through data analysis and reporting, implementing improvements based on findings.

PATIENT NAVIGATOR

HEALICS WELLNESS, INC

Kissimmee, Florida

05.2021 - 12.2022

Improved patient satisfaction by providing personalized guidance and resources throughout their healthcare journey.
Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
Ensured seamless transitions between levels of care by coordinating appointments, referrals, insurance authorizations, and follow-up communication.
Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
Maintained detailed records of all patient interactions in accordance with privacy regulations and organizational policies.
Served as an advocate for vulnerable populations within the healthcare system, addressing disparities in access to care and treatment outcomes.
Developed strategies to improve overall efficiency in the navigation process while maintaining high-quality care standards.
Assisted patients in scheduling doctor and healthcare appointments.
Educated patients on insurance and healthcare plans.
Provided excellent customer service to patients and medical staff.
Resolved customer complaints using established follow-up procedures.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Coordinate specialists referrals and durable medical equipment orders.
Case management assistance
Worker's Compensation Coordination
Customer complaints and surveys review and follow-up.

PATIENT CARE COORDINATOR

HEALICS WELLNESS, INC.

Kissimmee, Florida

10.2020 - 05.2021

Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Implemented a more efficient system for managing medical records, resulting in faster access to crucial information during patient visits.
Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
Increased efficiency in multi-disciplinary meetings by preparing agendas, taking minutes, and distributing follow-up action items.
Maintained confidentiality of patient data and condition to safeguard health information.
Worked closely with patients to deliver excellent and direct individualized patient care.
Delivered excellent patient experiences and direct care.
Worked with patients to schedule tests and procedures.
Answered incoming calls, scheduled appointments and filed medical records.
Verified patient insurance eligibility and entered patient information into system.
Greeted and assisted patients with check-in procedures.
Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Provided support and guidance to patients and families to navigate healthcare systems.

ADMINISTRATIVE MEDICAL ASSISTANT

ROSEN MEDICAL CENTER

Orlando, Florida

08.2018 - 08.2020

Managed office bookkeeping with insurance billing and patient payments.
Conducted patient intake interviews, recording and documenting relevant information.
Obtained payments from patients and scanned identification and insurance cards.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Registered and verified patient records before triage with most up-to-date information.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Organized and maintained patient chart filing system to promote quick data finding for staff.
Prepared and processed patient referrals and transfer requests.
Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Performed various administrative tasks by filing, copying and faxing documents.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Relayed care and medication advice to patients to relieve physicians during peak hours.
Obtained pre-authorization from insurance companies ahead of medical services.
Registered patients and completed associated paperwork for accurate records.
Prepared patient charts by gathering and organizing medical records ahead of appointments.
Updated patient information and insurance details for accurate electronic medical records.
Provided prompt, polite and professional in-person and telephone customer service.
Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.

MEDICAL ASSISTANT

ORLANDO HEALTH PHYSICIAN ASSOCIATES - FAMILY MEDICINE

Orlando, Florida

09.2017 - 07.2018

Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Called and faxed pharmacies to submit prescriptions and refills.
Collected and documented patient medical information such as blood pressure and weight.
Performed medical records management, including filing, organizing and scanning documents.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Measured patient pulse oximetry.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

MEDICAL OFFICE CLINICAL AND ADMINISTRATIVE FLOAT

ORLANDO HEALTH PHYSICIAN ASSOCIATES - OBSTETRICS AND GYNECOLOGY

Orlando, Florida

08.2013 - 09.2017

Improved patient satisfaction by efficiently managing appointment scheduling and handling phone inquiries.
Enhanced office organization by maintaining meticulous medical records and ensuring timely filing of documents.
Streamlined administrative processes for increased efficiency in the workplace through regular reviews and updates.
Reduced wait times by effectively managing walk-in appointments alongside scheduled visits.
Assisted in training new staff members on office procedures, ensuring consistent quality of services provided.
Handled sensitive patient information with utmost discretion, adhering to HIPAA guidelines at all times.
Maintained a clean, organized reception area for a welcoming environment for patients and visitors.
Collaborated closely with medical staff to coordinate patient care plans and support overall clinic operations.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Assisted with billing procedures to ensure accurate invoicing and prompt payment from patients and insurance companies.
Supported office staff and operational requirements with administrative tasks.
Received, recorded and filed medical payments by check, cash, and credit card.
Received and routed laboratory results to correct clinical staff members.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Conducted patient intake interviews, recording and documenting relevant information.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Relayed care and medication advice to patients to relieve physicians during peak hours.
Performed various administrative tasks by filing, copying and faxing documents.

Summary

Overview

Work History

PATIENT NAVIGATOR/ADMINISTRATIVE LEADER

PATIENT NAVIGATOR

PATIENT CARE COORDINATOR

ADMINISTRATIVE MEDICAL ASSISTANT

MEDICAL ASSISTANT

MEDICAL OFFICE CLINICAL AND ADMINISTRATIVE FLOAT

Education

BACHELOR OF SCIENCE (B.S.) IN HEALTH ADMINISTRATION/HEALTH MANAGEMENT -

ASSOCIATE IN SCIENCE (A.S.) IN MEDICAL ASSISTING -

Skills

Personal Information

Languages

Timeline

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