Vanessa Mattox
Austin,IN
Summary
Dynamic professional with a strong work ethic and proven leadership skills, previously at Hilton Garden Inn, enhancing guest satisfaction through operations and effective team training. Demonstrated expertise in inventory management and problem-solving, achieving significant improvements in service quality and operational efficiency. Committed to excellence and fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Paper Route Carrier
Independant
02.2019 - Current
- Delivered newspapers efficiently across designated routes, ensuring timely distribution.
- Managed daily inventory of newspapers, confirming stock levels for consistent service.
- Established positive relationships with customers, addressing inquiries and resolving issues promptly.
- Organized delivery schedules to maximize route efficiency and minimize delays.
- Trained new carriers on route protocols and customer service best practices.
- Implemented process improvements that enhanced delivery accuracy and reduced missed deliveries.
- Managed time effectively by prioritizing tasks and maintaining an organized work schedule, ensuring the timely completion of all assigned responsibilities.
- Maintained professional relationships with clients through courteous communication and prompt resolution of any issues that arose.
- Demonstrated strong attention to detail while assembling newspaper bundles, ensuring correct insertion of advertisements and supplements as required.
- Enhanced route efficiency by regularly updating and optimizing delivery routes according to customer needs.
Executive Housekeeping Manager
Hilton Garden Inn Hotel
03.2025 - 11.2026
- Oversaw daily housekeeping operations, ensuring adherence to quality standards and guest satisfaction.
- Trained and mentored staff on cleaning protocols and service excellence.
- Developed and implemented efficient scheduling for housekeeping team to optimize productivity.
- Conducted regular inspections of guest rooms and public areas to maintain cleanliness standards.
- Collaborated with front desk and maintenance teams to resolve guest issues promptly.
- Managed inventory of cleaning supplies, ensuring cost-effective usage and replenishment strategies.
- Streamlined housekeeping processes, reducing turnaround time for room cleanings.
- Facilitated ongoing training sessions to enhance team performance and service delivery excellence.
- Led cross-functional teams to complete large-scale projects within tight deadlines while ensuring minimal disruption to guests'' experience.
- Enhanced overall guest satisfaction by implementing thorough cleanliness and maintenance programs.
- Improved employee retention rates by creating a positive work culture, offering competitive benefits packages, and conducting regular performance reviews.
- Maximized guest satisfaction by promptly addressing any concerns or special requests related to room cleanliness or amenities during their stay.
- Organized seasonal deep-cleaning initiatives for thorough sanitization of all guestrooms, ensuring impeccable presentation yearround.
- Managed a team of housekeeping staff to achieve consistent high-quality service standards in guest rooms and common areas.
- Reduced operational costs with effective budget management, inventory control, and vendor negotiations.
- Ensured compliance with safety regulations, maintaining a safe work environment for all employees.
- Built strong relationships with key vendors, resulting in cost-effective solutions and timely delivery of supplies.
- Promoted a culture of open communication among team members, fostering collaboration and teamwork that resulted in improved overall department performance.
- Collaborated with other department managers to achieve seamless coordination between housekeeping services and hotel operations overall.
- Increased staff productivity through continuous process improvement initiatives focused on workflow optimization.
Shift Supervisor
Wendy's
04.2023 - 06.2025
- Supervised team performance to ensure adherence to operational standards.
- Trained staff on customer service protocols and food safety practices.
- Managed inventory levels and coordinated supply orders efficiently.
- Implemented staff scheduling to optimize labor costs and coverage.
- Conducted regular quality control checks to maintain product consistency.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Assisted in developing training materials for new hires, improving onboarding process.
- Monitored sales trends to identify opportunities for promotional strategies.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Supervisor
Taco Bell
04.2012 - 06.2013
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members, enhancing overall productivity and skill development.
- Implemented process improvements that streamlined operations and reduced downtime.
- Monitored performance metrics to identify areas for improvement and optimize efficiency.
- Coordinated scheduling and task assignments to maximize resource utilization across shifts.
- Resolved operational issues promptly, ensuring minimal disruption to workflow and service delivery.
- Conducted regular inspections to maintain quality standards and compliance with regulations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed training materials that improved onboarding processes for new employees, fostering faster adaptation.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
GED - Psychology
Ivy Tech Community College of Indiana
Sellersburg, INSkills
- Strong work ethic
- Safe driving practices
- Patience and persistence
- Route planning
- Vehicle maintenance
- Load management
- Reading comprehension
- Efficient navigation
- Customer service
- Problem-solving
- Punctual and reliable
- Loading and unloading
- Attention to detail
- Team communication
- Verbal and written communication
- Safety awareness
- Valid Driver's license
- Recordkeeping and documentation
- Flexible schedule
- Information gathering
- Payment handling
- Materials sorting
- Navigation
- Inventory tracking
- Inventory management
- Status updates
- Delivery management
- Receiving
- Weekend deliveries
- Payment collection and recording
- Quality standards adherence
- Rural deliveries
- Hospitality and accommodation
- Proof of delivery
- Load status reporting
- Deadline driven
- Teamwork
- Teamwork and collaboration
- Time management
- Safe driving
- Leadership skills
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Team collaboration
- Effective communication
Timeline
Executive Housekeeping Manager
Hilton Garden Inn Hotel
03.2025 - 11.2026
Shift Supervisor
Wendy's
04.2023 - 06.2025
Paper Route Carrier
Independant
02.2019 - Current
Supervisor
Taco Bell
04.2012 - 06.2013
GED - Psychology
Ivy Tech Community College of Indiana