Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa McClendon

Winter Haven,FL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

7
7
years of professional experience

Work History

Sales Representative

Comcast
02.2021 - Current
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Manager

Batteries Plus Bulbs
12.2019 - 10.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.

Assistant Project Manager

Public Works Constructors, LLC
10.2018 - 04.2022
  • Adept in preparing comprehensive action plans, financial outlooks, and realistic timeframes to ensure project success
  • Organize, maintain, and track project documents and correspondence
  • Assist in preparing, tracking, and following up on construction processes (Subcontracts, Hourly Craft Timecards, Hourly craft new hire paperwork, Job Cost invoicing through Spectrum Prepares work to be estimated by gathering proposals, blueprints, specifications, and related documents
  • Identifies labor, material, and time requirements by studying proposals, blueprints, specifications, and related documents
  • Maintain office policies as necessary
  • Organize office operations and procedures
  • Responsible for developing standards and promoting activities that enhance operational procedures
  • Prepare operational reports and schedules to ensure efficiency
  • Assist in preparing, tracking, and following up on construction processes
  • Assist in data entry, approval of contract documents, accounts payable invoices, and payroll
  • Partnered with project team members to identify and quickly address problems
  • Monitored project progress, identified risks, and took corrective action as needed
  • Learn the functionality of Viewpoint Spectrum to assist with data tasks
  • Generated weekly and monthly status reports for helpful progress tracking.

Valued Assistant Project Manager

Southwest Florida Safety Council, Inc
03.2016 - 10.2018
  • Addresses complex obstacles with experienced insight and anticipation
  • Demonstrates knowledge of quality management principles through clear communication of task expectations and informed suggestions for process optimizations
  • Determined advocate of safe and ethical work environment for staff to comfortably accomplish project objectives according to organizational standards., Assisted members with scheduling safety courses and building safety plans
  • Prepared material for training courses (OSHA- ASHI- FDOT)
  • Updating members daily in class registrar
  • Scheduled students, printed course rosters and created certificates for passing students
  • Prepared invoices once the training was completed
  • Processed bulk mailings
  • Prepared all clerical documents that we're needed for OCC department
  • Prepared monthly reports (Financials-Training Totals- Memberships)
  • Proctored testing (TSA, FBI, Office of The State Courts
  • Delivery, and Distribution & Retail)
  • Maintained Proctor Certification

Delivery Driver

Hungry Howies
09.2016 - 03.2017
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Verified accuracy of all deliveries against order forms.

Education

High School Diploma -

Kelvin Park
Chicago, IL
06.2013

Skills

  • Microsoft Office, Excel, PowerPoint Attention to detail, Efficiency, Multi- Tasking, and Flexible
  • Data Entry Project Reporting
  • Project Estimation and Bidding Project Assistance
  • Project Proposals Site Visits
  • Planning and Coordination
  • Staff Training
  • Product Merchandising and Distribution
  • Expense Reporting
  • Product Promotion
  • Inside and Outside Sales
  • Customer Retention Abilities
  • Product Management and Pricing
  • B2B Sales

Timeline

Sales Representative

Comcast
02.2021 - Current

Manager

Batteries Plus Bulbs
12.2019 - 10.2022

Assistant Project Manager

Public Works Constructors, LLC
10.2018 - 04.2022

Delivery Driver

Hungry Howies
09.2016 - 03.2017

Valued Assistant Project Manager

Southwest Florida Safety Council, Inc
03.2016 - 10.2018

High School Diploma -

Kelvin Park

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Vanessa McClendon